Music On Hold between rad playback -How to? Mitel 3300 MCD MXe-3 controller

[mgrenville805]

Hello- I'm looking for tips on how to get my MOH to play in between rad greetings while callers are in ACD queue. Currently the I alternate between two different RAD greetings (advertisements) while callers are in queue.

Any of my fellow techs out there set this up before ?

System is a Mitel 3300 MCD MXe-3 controller

 

[Billz66]

in the acd path there is an entry for selecting music

If I never did anything I'd never done before , I'd never do anything.....

 

[LoopyLou]

Its in the path programming where you indicate that you have a music source and where to locate it ( internal vs external. ).

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[mgrenville805]

Billz66 / loopylou -thank you guys for the info, really appreciate this.

-the problem I'm running into now is that I apparently can't use my external music source, that is plugged directly into the MOH port on the back of the MX controller. Documentation suggest that it has to be a .wav file uploaded to the MX...am I understanding this correctly?

 

[LoopyLou]

Can be either. You pick the source in the path programming ( external/internal/none or something like that ).

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[kwbMitel]

External is fine

You only need embedded sources if you want them to be different from the system source. The system source is assumed. I don't think any programming is required other than to have the music enabled on the system.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[sarond]

Normally you program the Virtual PLID for MOH port in the E&M Trunks