Multitech Faxfinder - Outbound Fax Configuration

[klmnop]

We've had an 8 port FF830 2.0.04 fax server up and running for the past two years routing inbound faxes to various devices and it's been terrific.

We haven't looked at using it for outbound faxing until recently. I've been working on this off and on all week and am not able to send an outbound fax. I'll see it show up in the FaxFinder 'Fax Status' queue but it keeps erroring out with 'Fail - A connection was not made' message. I think I'm missing something on the modem configuration page.

We're running ASA 2.1.11. Here is configuration for how inbound faxing (which works) is set up:

DNIS digits route call to station 6373, which has a cover path of 24. This cover path sends call to hunt group 14. The hunt group has 8 members, stations 5159, 5157, etc., with ports configured as VMI ports. Each port in the hunt group is connected to a port on the fax server.

Do I need to direct each model line to either the hunt group or an individual station? I must be missing something...
We dial a 3 for an outside line on this system.
When I submit a fax (via FF client), I include a 1 in front of the fax number, ex: 1 123 123 1234.

Following is the modem configuration on the fax server:

Answer On 2 ring(s)
Max Extension Digits 4
Routing: Avaya Mode Code
Routing Definition: #$t2#$c4#$x?
Max Baud rate: 14400
Dial Prefix: 3
Init String: (blank)
Fax Direction: both
Error Correction: Off
Smart Dial: Off
Tone Dial: Off
Fax Debugging: Off

Any assistance would be greatly appreciated, regards klmnop

 

[redphone]

Tone Dial should be ON. Smart Dial too.

 

[klmnop]

Thanks redphone. I've tested with both of these on and opened a case with Multitech too. They want me to confirm that I have dialtone.

First I plugged an analog phone into one of the modem ports; no good. Multitech advised:

"The FaxFinder modem will not provide dial tone to an analog telephone. Unplug the PBX extension from FaxFinder modem 1 and connect the PBX extension to the analog telephone. Now, bring the phone off-hook to verify the PBX is supplying it with dial tone. "

I need help in verifying dialtone.

We used CAT5 cables to cross connect the faxfinder to the punchdown blocks. So the other end of each wire is currently punched down vs. something I can unplug.

Modem 1 on the faxfinder is punched down at 01A0710, station . Card 01A7 is a TN793, analog line 24 port, 2 wire.

I tried testing dialtone by taking my trusty analog phone, cutting the end off and punching down the two wires onto this port (after removing the existing FF wires). No dialtone. Then, I swapped the wires, still no dialtone. Should this have worked?

Please note that inbound faxing to this modem works; I can change the other 7 modems to Outbound only, call the lead number, and have the call come in on modem 1.


Here are the station settings:
STATION

Extension: 5159 Lock Messages? n BCC: 0
Type: VMI Security Code: TN: 1
Port: 01A0710 COR: 6
Name: FaxFinder1 COS: 1
Tests? y

STATION OPTIONS
Loss Group: 1
Off Premises Station? n
STATION
FEATURE OPTIONS

LWC Activation? y Coverage Msg Retrieval? y
LWC Log External Calls? n Auto Answer: none
CDR Privacy? n Data Restriction? n
Redirect Notification? y
Per Button Ring Control? n
Bridged Call Alerting? n Distinctive Audible Alert? n
Switchhook Flash? y Adjunct Supervision? n
Ignore Rotary Digits? n
H.320 Conversion? n Per Station CPN - Send Calling Number? n
Service Link Mode: as-needed
Multimedia Mode: basic Audible Message Waiting? n
MWI Served User Type:
AUDIX Name:
Coverage After Forwarding? s
Multimedia Early Answer? n

Emergency Location Ext: 5159