Multiple Visa Tenders

[qsraloha]

I mentioned this a while back but never found any resolution and after the CC masking thread I thought I'd bring it up again...

I need one VISA tender to print a gratuity line and another not to (so I thought the best way was two seperate VISA tenders called by seperate buttons). I tried configuring a second VISA tender and when I tried to use it gave me the 'Invalid Prefix' error on the FOH. How would I configure multiple VISA, AMEX, and MC tenders, or the root of the question, how do I get the TIP line to only print on some tickets?


THANKS!

 

[bigblok403]

I don't know about suppressing the tip line in QS that well (I'm guessing you're running QuickService), but I tested setting up 2 Visa tenders 1 without tip enabled and one with tip enabled, and I did not receive any prefix errors.

 

[qsraloha]

Thanks for checking, I'll try it again and see what happens. The tip line supression is working fine, just need to get the two tenders set up.



Thanks!

 

[qsraloha]

I have isolated the problem, I just don't know why it happens.

I have my second VISA configured exactly like my original VISA. For some reason when I swipe my card on the second VISA it puts a tiny garbage character in front of the first CC digit, on screen it actually shows the number and the garbage character overlapping. Because of that it gives me the invalid prefix. If I cancel and immediately go to the orginal tender it swipes fine.

Why would the new tender display/read the garbage charcater?



Thanks!

 

[bigblok403]

If it's configured exactly the same.....hmmm maybe a corrupt tdr.dbf or val.dbf file. Does it work ok if you enable it to enter the card number manually?

 

[qsraloha]

Nope, still adds the garbage character to the front of the number and says the prefix is still wrong...

I don't think the DBF file is corrupt, everything else works fine...

I would say it could be from the keyboard wedge but my regular CC tenders work just fine....

 

[bigblok403]

Do you have prefix checking turned on?

 

[qsraloha]

Yes. Have it on on the original tender as-well...

 

[bigblok403]

I've been trying to duplicate your problem, but no luck so far. What does you tender Identification options look like?

 

[qsraloha]

Ok sorry for the long delay, but I solved the problem, or atleast figured out how to work around it.

I have AMEX, VISA, MC. The original three are set as CC's and the type is set to the 'predefined' AMEX, VISA, MC in Aloha BOH.

When I configure a second VISA and use the predefined it does not work (my only guess is that a predefined is already configured).

What I have to do is set it up my second VISA as a CC, not select a predefined type, then set up the appropriate prefix checking to make sure it is a VISA. Works like a charm.

Only downside is I revamped my plan and after spending hours figuring it all out I decided not to use the second VISA tender

BTW this was in QS 5.3.28.


Thanks ....