Multiple Tie PRI trunks in use with one call.

[KPM1000]

Hello All,

We recently installed a Callegra.UC voicemail / auto attendant. We have a tie PRI from the Opt81c to the Callegra. The setup is 3 COT PRI's from 5ESS to Opt81C routing via nite option on the trunks to the tie PRI connected to the Callegra. What is happening is on the tie PRI when it hits the Callegra and routes to a telephone extension in the OPT81 it ties up 2 trunks. The ports on the Callegra clear and there is only one trunk in use on the incoming PRI, but 2 trunks are in use on the tie PRI. Is this normal or is there programming I don't know about. I thought the Tie PRI would clear and be ready for the next in coming calls. This is a huge issue when the conference bridge is in use. Customers dial into the Callegra auto attendant, dial the conference bridge and they take up 2 ports the entire duration of the teleconference. This has to be fixed ASAP...any advise!!!

KPM

 

[KCFLHRC]

I don't know a thing or have I ever heard of Callegra but you could try setting TRMB to YES on the Tie Trunks. How is the PRI and D-channel configured to the Callegra?

 

[KCFLHRC]

The TRO is what you really need to set along with NCRD but that is only if you are programmed Nortel to Nortel

 

[KPM1000]

Here you go! The Callegera system is made by Callware. It is a SIP system so it is programmed with QSIG.

REQ: prt

TYPE: rdb

CUST 0

ROUT 20


TYPE RDB
CUST 00
ROUT 20
DES VM
TKTP TIE
NPID_TBL_NUM 0
ESN NO
CNVT NO
SAT NO
IDEF NET
RCLS EXT
VTRK NO
NODE
DTRK YES
BRIP NO
DGTP PRI
ISDN YES
MODE PRA
IFC ISGF
SBN NO
PNI 00000
NCNA NO
NCRD NO
CHTY BCH
CTYP CDP
INAC YES
ISAR NO
CPFXS YES
DAPC NO
INTC NO
DSEL VOD
PTYP PRI
AUTO NO
DNIS NO
DCDR NO
ICOG IAO
PREM NO
SRCH LIN
TRMB YES
STEP
ACOD 7920
TCPP NO
TARG 01 02
CLEN 1
BILN NO
OABS
INST
ANTK
SIGO STD
MFC NO
ICIS YES
OGIS YES
TIMR ICF 512
OGF 512
EOD 13952
NRD 10112
DDL 70
ODT 4096
RGV 640
GRD 896
SFB 3
NBS 2048
NBL 4096


PAGE 002


IENB 5
TFD 0
VSS 0
VGD 6
DRNG NO
CDR NO
VRAT NO
MUS NO
OHQ NO
OHQT 00
CBQ NO
AUTH NO
TDET NO
TTBL 0
ATAN NO
PLEV 2
ALRM NO
ART 0
SGRP 0
ARDN NO
AACR NO

_________________

REQ prt

TYPE adan dch 20


ADAN DCH 20
CTYP MSDL
GRP 1
DNUM 11
PORT 1
DES VM
USR PRI
DCHL 46
OTBF 32
PARM RS422 DTE
DRAT 64KC
CLOK EXT
IFC ISGF
PINX_CUST 0
ISDN_MCNT 300
CLID OPT0
CO_TYPE STD
SIDE NET
CNEG 1
RLS ID **
RCAP COLP NDI CCBI CCNI PRI DV3I CTI QMWI
PR_TRIGS DIV 2 1
CNG 2 1
CON 2 1
CTR1 2 1
PR_RTN NO
MBGA NO
OVLR NO
OVLS NO
T310 120
T200 3
T203 10
N200 3
N201 260
K 7

 

[KCFLHRC]

I would ask Callware for an integration guide to Nortel. They have obviously tested this product and should be able to supply you with config notes.

 

[yyrkroon]

You can try adding TAT to the RCAP on the DCH and re-download the DCH to activate the feature and make sure tromboning is set on the callegra side as well.

As it stand, you may not have an option and this is working as designed since TRO and TAT really isn't supported on devices that can't use SL1 or doesn't have MCDN feature set.

 

[KPM1000]

Thank you!

KCFLHRC,
I have requested information from Callware, still waiting for a reply.

yyrkroon,
I will try after hours...

Thanks again!