Multiple phones ringing when dialing an extension

[joejohnson]

I have a merlin legend system. We resently had a power outage. When the system came back up i had a port on a 012 card that stopped working. I had room on another card (016) so i renumbered the new port with the old extension. The problem i am having is when you dial this old ext in the new port it rings at both the ext i dial and another extention as well. Everything else seems to be working fine except the ringing at multiply phones. Any help would be greatly appreciated.

 

[1043]

Do a printout of both extensions and see if there are any cover buttons programmed on either extension.

 

[TouchToneTommy]

Was the bad card at the end of your system, or somewhere in the middle? And the cards - T/R, TDL, MLX, ATL? What type of stations?

 

[joejohnson]

Bad Port is on a 012 w/ ring gen 12 basic telephone sets
new port is on a 016 w/ ring gen 16 basic telephone sets
both cards are in the middle of the cabinet

Since my last post i have changed the port to another port on the 016 card. Now instead of it ringing at say Ext's 100 and 101 it rings at 100 and 102.


I am very new to Phone systems how would i go about printing the cover buttons programming for those extensions. Thanks for your quick responses.

 

[merlinman]

Under standard SPM:

Menu > System Programming > Exit > More > Print > More > Ext Info > Enter Extension Number - enter file name (Usually the ext number

 

[joejohnson]

Thanks for your help. Once i printed the ext info i was able to see there was a call forwarding in place. How that happened i not sure. But thanks again for your help and for giving me another tool to help learn this system. Everyones help is greatly appreciated.