multiple music on hold

[Drue]

I have a customer with a call center and thay want to be able to have 2 seperate music on holds playing for differant departments example 1 would be for service 2 would be for sales is their a way to do this in the nortel switches and if so how is this accomplished
THANKS

 

[yyrkroon]

If using basic ACD - build 2 seperate Q, each Q will have its own hold music and announcements. 1 Q for sales, 1 Q for whatever...

If you have SCCS/SECC - prefer choice - simple as adding GIVE MUSIC ## (where ## is the music route number) to the script.

 

[hav0k99]

Is it true if you add Music On Hold to an 81c that music must play on all phones on hold? I would just like it for one department.

 

[yyrkroon]

yes and no, Music On Hold does not play across network groups.

If your Music source is in network group 0, all user on network group 0 will get MOH...all other users will get silence....

 

[srmega41]

Unless you build a MOH trunk within group 1, and make it a second member of your MOH trunk group, and assign a conference resource in group 1. If you do this, you can get MOH across multiple groups. You just need to assign a conference resource within each group, and build a trunk within the group for the resource to access.

I am doing this right now on my 81; 2 groups, MOH throughout!

Hope this helps,

Scott M.