I have a helpdesk setup with 4 Users. We have the main helpdesk numer at 7960 with a special escalated line for Physicians at 1110, on the MARP TN I have the FDN setup to forward to 7960 so the calls to 1110 rollover to the main number which more people have on their phones (only two deal with 1110 Primarily) I want it to go to a voicemail after no answer on 7960 but of cource with the FDN set to 7960 it just loops, is there a better way to set this up?
REQ: prt
TYPE: tnb
TN 4 1 9 3
DATE
PAGE
DES
DES 7770
TN 004 1 09 03 VIRTUAL
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
ERL 260
FDN 7960
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 0
SCI 0
SSU 0005
LNRS 16
XLST
SCPW
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR MCDD T87D PKCH
CPND_LANG ENG
RCO 0
HUNT 6000
LHK 0
LPK 0
PLEV 02
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 MCR 7960 0
01 SCR 7770 0 MARP
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
02 MCR 1110 0 MARP
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
REQ: prt
TYPE: tnb
TN 4 1 9 3
DATE
PAGE
DES
DES 7770
TN 004 1 09 03 VIRTUAL
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
ERL 260
FDN 7960
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 0
SCI 0
SSU 0005
LNRS 16
XLST
SCPW
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR MCDD T87D PKCH
CPND_LANG ENG
RCO 0
HUNT 6000
LHK 0
LPK 0
PLEV 02
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 MCR 7960 0
01 SCR 7770 0 MARP
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
02 MCR 1110 0 MARP
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31