I have a situation where I need to have one mailbox always available where an automated process that changes the outcalling number will always run.
I have a pc with a modem, using windows scheduler to change the outcalling number on our helpdesk audix mailbox based on who is on call for that day/week. The scheduler references a specific schedule, which kicks off a specific batch file for the person. That batch file does a command line RAS dial where I give the full dial string for connecting to Audix with all the prompts, pauses, and finally the new outcalling number, then a hang up.
The problem is that the last few days when this runs, a helpdesk person has been logged into audix checking messages, coincidently(end of shift). This causes the automated process to not be able to login to audix to change the outcalling. Then a few minutes later I start getting annoyed off duty helpdesk people calling me b/c the audix still has their number in the outcalling config.
Anyway to allow a specific mailbox multiple simulataneous logins?
I have an Intuity Audix 4.1
I have a pc with a modem, using windows scheduler to change the outcalling number on our helpdesk audix mailbox based on who is on call for that day/week. The scheduler references a specific schedule, which kicks off a specific batch file for the person. That batch file does a command line RAS dial where I give the full dial string for connecting to Audix with all the prompts, pauses, and finally the new outcalling number, then a hang up.
The problem is that the last few days when this runs, a helpdesk person has been logged into audix checking messages, coincidently(end of shift). This causes the automated process to not be able to login to audix to change the outcalling. Then a few minutes later I start getting annoyed off duty helpdesk people calling me b/c the audix still has their number in the outcalling config.
Anyway to allow a specific mailbox multiple simulataneous logins?
I have an Intuity Audix 4.1