multiple extensions on a phone

[danfranklin]

I hope this is an easy yes or no. I am new to the IP office system although I have managed to keep our current system running I was looking to make some improvements. I was wondering if it is possible to assign multiple extensions to a single phone. We use 5410 phones for all users. I can't seem to find any documentation hence the thread.

 

[Gibsonic]

you could create virtual users (not assigned to a physical port) and just add bridged appearances for those virtual numbers on the "main" extension for that phone.

 

[danfranklin]

I looked at that but what I was ultimatley trying to achevive was the ability to put the extension into DND or forward and recieve voicemails from both extension.

 

[sizbut]

So many ways... try this one, create the virtual users as suggested and set their Follow Me number destination as the physical extension. It will recive all their calls, indicating on the display who the call is from and for, and if unanswered will put it in the correct mailbox for that user or use that users forward settings.

 

[TheDoz]

Use Hot Desking.
Set up several virtual users with different extension numbers and use one phone for all users.
Just have users log in and out of that phone using a password.
*35*N# N ExtnLogin 0 (Hot Desking log in)
*36 ExtnLogout 0 (Log out)
N = the virtual extension number

"A politician is a fellow who will lay down your life for his country.

 

[Gibsonic]

TheDoz, I am pretty sure he means multiple simultaneous users/extensions.

 

[Ragnorak]

If you want to have multiple extensions ring the same phone and have seperate mailboxes you could just create Hunt Groups where that extension is the only member.

What exactly are you trying to accomplish or what need are you trying to meet? All of the above ideas could work but which one works best really depends on exactly what you are trying to accomplish.

 

[disturbedone]

Several ideas suggested will allow you to receive calls for multiple xtns on the one physical phone. You can even forward these to separate voicemail boxes. The thing you can't do is notify that phone that multiple mailboxes have messages in them. You can tell the VM to ring the phone as notification but the MWI light will only work for one mailbox.

 

[danfranklin]

We have multiple hunt groups, main, support, finance....

In each hunt group we have users with extensions assigned to the phones.

I would like for example our support main number to be accessable via a phone so they could put this into DND or foward from the phone. Also recive voicemails that are left on this hunt group. The problem is that the number is used for the hunt group and so can't be assigned to a phone.

In a DR senario I would like to have put the main snumber into foward from a phone.

I have managed to get the voicemail part working by adding in broadcast to all members in the group.

 

[aarenot]

you can make a call to a hunt group, leave a message in a users voicemail box instead of the group box. the group can also turn on the mwlight to any user in the group which you desire.

for users wanting a mwlight for the group they are in. in the user, source number tab, add hxxxx entry where xxxx=the hunt group name.

to make a hunt group call leave a message in a user box. in vmpro, groups, add the group using the name of the group. in the pop up window select leave, click ok. then click the group name you just added. then click the leave item you just added in the specific start points area. click in the white area on the right side, select the goto action, add a leave mail action, in specific tab enter the vmbox number you want the message to be left in. connect the start point next action to the leave mail action.

in manager, you can enter a fallback entry for the group, and a button on a phone to activate the fallback. this will send the calls to the fallback group rather than the original group. add a group first with the users you want to have the calls go to when you activate the fallback function.

not sure exactly which of these might help, because your situation is not highly defined, but maybe you can use some of these in combination.

 

[Gibsonic]

to expound upon what aarenot posted, to accomplish your DR forwarding (to a cell phone or other off-site number?) you could setup a fallback hunt group as mentioned and setup the hunt group out-of-service button on any phone you choose for the main group.

In the fallback hunt group you could add 1 user to the group. This one user could be virtual or assigned to an actual physical port/phone. If you use hotdesking, it would work best as a virtual number.

The point of this one user would be to set that user to forward unconditional all to whatever number you want to forward your main hunt group calls to during a DR situation (assuming your phone system and lines are functioning in this DR senario).

On the forwarding tab for this user you would set the unconditional forward option and the number AND check the option to forward hunt group calls.

You can hotdesk this user to a phone to make changes to the forward number or just keep a spare phone somewhere that is used for this purpose.

Now in DR senario, you hit one button (labeled Emergency or DR or something) on some phone and all the inbound calls will come in and forward right back out via the fallback group and this forwarded user account.

 

[Ragnorak]

I'm still not exactly sure what you are trying to accomplish but see if this helps:

You can put a Hunt Group Enable Button on a phone. This allows you to toggle whether that phone is active in the group. If you are looking to have the Hunt Group ring someplace else (lunch breaks, someone's out sick, etc) this will allow you to enable or disable ringing for that Hunt Group by pressing the button. I use this for method for Reception groups a lot.

If you add the Hxxx code to source numbers this will make the message waiting light for that phone come on if there are messages in the Hunt Group mailbox. If Main is ext 200, add either HMain or H200 to the Source Numbers for the extension and the mailbox light will come on when Main has messages. Voicemail to email with email distribution lists can help with this too but that depends on your email setup.

As aarenot said, you also can set a Night or Out of Service destination for a Hunt Group. Add a set Hunt group night service or out of service button to a phone and create a second group that rings the phones you want. Then follow aarenot's instructions for redirecting that group's mailbox to either a user or the original Hunt Group's mailbox.

There is a great deal of flexibility with the IPO. Again all of these suggestions will work, which one works best really depends on exactly what you want to do. There are little differences in the way each method works. Sometimes that little difference is exactly what you want (or don't want) to do.

 

[aarenot]

this is a situation where we can help you via the forum, but for dr, you might want to use a technical person who is not handcuffed by the limited information, interaction, and access the forum provides. disaster recovery is a very critical situation, and a local experienced technician may be able to tailor a solution more to your specific needs.

also, if you expect the system to forward the calls off site. if the lines are still up and running in a dr situation. providing a ups, and a policy that limits use of the system to conserve the ups time would be advised. the ipo will still need power to accomplish these forwards, as well as the vmpro if you expect vm to answer, or route calls. the icr fallback would take over if the vmpro lost power.

if you route all calls to the vmpro in icr, and use the vmpro to distribute calls to the various groups/users you will lose this function if the vmpro loses power, but the fallback can still route the calls to the hunt groups selected in the ipo config when the vmpro does not answer.

serious dr involves back up power via generator, as a ups has limitations to the amount of service before the battery dies.

 

[danfranklin]

Thanks Guys it’s been really helpful. I have lots of experience with CCM system but this is the first Avaya System I have installed. To clarify what I am trying to achieve.

We have multiple 0845 0870.... numbers routed to our local 0118 numbers. For example I configured a hunt group for main support that is set up as rotary. The call is the spills to multiple groups until it finally reaches a hunt group with voicemail. I had to add specific members again to this last hunt group to broadcast the voicemail.

We have DR in place with the 08** number provide so if we loose the office calls can be re routed to our alternative offices or pager systems.

I was trying to put a system in place where someone in support could pu the system into DR mode by using their phone.( some sort of short code). This would then rout calls to a specific number. Using a Cisco system it was possible to have multiple number access on one phone therefore being able to control the functionality of both numbers/extension. I could switch between numbers and put them in DND or forward v easily.

Hope this makes sense.

 

[Gibsonic]

danfranklin,

you can do what I mentioned in my previous post but the setting of the call forward number can be changed by creating a VM Pro start point that plays the configuration menu for that user account. From the configuration menu you can set the forwarding number and other mailbox settings. This can be associated with a DID(DDI) from the outside.