Multiple E-9-1-1 Locations, One Avaya PBX.

[dsm600rr]

Hello all,

In Lieu of Kari’s Law, I need to update my customers 911 locations on an extension basis.

They currently have their main location, in which the Main E-9-1-1 is tied to and where the Avaya PBX resides.

They have two remote locations with a few extensions that share the same PBX that need to send out their location when 911 is called. They all share the same main number, so that would need to be sent out on all calls aside from 911

What I am thinking is having the carrier (Telnet) take two open Telephone Numbers, and Assign the two other E-9-1-1 locations address to them.

Create two new ARS Tables:

- ARS Remote Location 1
- ARS Remote Location 2

And Assign the 9N Dial Out Short Code on an Extension Basis to either "ARS Remote Location 1/2"

I would then update the ARS Table as follows

- ARS Remote Location 1
- Phone Number: XXX-XXX-0001 is the open TN Tied to the remote locations address
- Phone Number: XXX-XXX-0000 is the Main Telephone Number that rings all 3 locations

Thoughts.


ACSS

 

[rdoubrava]

Does your carrier support E911
Part of the Law is that it needs to go to the correct 911 center (PSAP) for that location.

 

[derfloh]

You can assign extensions (not users!) to locations and define an emergency ARS dir each location.

IP Office remote service

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https://www.fwilke.com/en/ip-office-sip-trunk-en/

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https://blog.fwilke.com/ip-office-block-calls-from-specific-cli/

SCN fallback over PSTN:

https://blog.fwilke.com/ip-office-scn-fallback/

 

[dsm600rr]

rdoubrava: Telnet did send me a list of Telephone Numbers that outlined their "E911 Records" so I would assume so. I will need to confirm.

ACSS

 

[dsm600rr]

derfloh: Can you expand on that a bit more?

ACSS

 

[telecomtekperson]

https://documentation.avaya.com/bun...rmWebManager/page/SysSettingsAddLocation.html

Create locations, you can set a base extension with a specific location. Whatever user hot desks into that base extension, it will follow that Specific locations ARS info...
Locations can be tied to a subnet as well...for some flexability.

 

[dsm600rr]

telecomtekperson: Thank you for the document. I have tons of questions as this is a serious thing.

For the Subnet Address / Mask, is this required for the remote locations or can I just assign to specific extensions?

Emergency ARS: Can you provide an example of this? Is it similar to the ARS Example I posted above?

Does the address tab need to be filled out? Is this is what is sent to 9-1-1 or what is tied to the telephone number via the carriers E-9-1-1?

ACSS

 

[telecomtekperson]

You do not need to fill out Address/mask, but you can as an option.
When i said "Emergency ARS", should have said rout to an "Emergency Short Code", ...the point is, you are routing to an ARS table with emergency short code, set to push caller ID specific to that "Location".

The address tab in Locations is ONLY for SIP providers that support PIDF-LO. Put in because Swiss Telecom had requested it. Bandwidth.com does support PIDF-LO, but that is the only provider i can find in the US....so far...
If you can get supported SIP trunks for PIDF-LO, you can add the address info to the location, so it would tag the header with any of that info, door number, cubicle number etc.

Address is not supported on PRI...so you are needing to use a DID, set with the proper address info for that specific location...
... User dials 911, system looks at Location info, routes to ARS table set in the location information; said ARS table dials 911, and pushes outgoing caller ID to PSAP....

Keep in mind. locations are tied to the base extension, not the user. So a remote worker from home that has a hard phone, can be set to a different location, than their phone in the office (2 different base extensions). BUT THIS DOES NOT help IX Workplace (Equinox). So there should be a disclaimer that you DONT dial 911 from the mobile app...If memory serves correct, Kari law says that it does not apply to cellular/mobile devices...but i am not an attorney....

 

[dsm600rr]

I do not know why this is confusing me so much, however below is what I have. Please let me know what is way off :/

So we have the Main location, where the PBX Resides. We will call that KWIX

KWIX Location uses the default ARS - 50: Main

The Main Location Telephone Number is: XXX-XXX-0000

Then we have Remote Location 1. We will call that Annex

Annex Location uses ARS - 51: Annex and sends out Telephone Number: XXX-XXX-0001 that has the address from the carrier tied to the Annex Location:

Then we have Remote Location 2. We will call that Wolverine

Wolverine Location uses ARS - 52: Wolverine and sends out Telephone Number: XXX-XXX-0002 that has the address from the carrier tied to the Wolverine Location:

ACSS

 

[telecomtekperson]

So, now assign the locations to the extensions...

 

[dsm600rr]

telecomtekperson: Will do, just wanted to confirm what I have done is the correct way to do so before assigning to the appropriate extensions.

ACSS

 

[derfloh]

You can do it either by assigning the location manual and static in the extension config. Or you can assign them automatically using the IP subnet. The chance by IP is higher not to forget one.

You can also assign the subnet of VPN connected phones and forward emergency calls to a VMPro announcement that the smart phone should be used.

IP Office remote service
Fixed price SIP trunk configuration
CLI based call blocking
SCN fallback over PSTN

 

[derfloh]

Oh and it could also cover virtual extensions that are temporary created for IX Workplace.

IP Office remote service
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CLI based call blocking
SCN fallback over PSTN

 

[dsm600rr]

derfloh: Does everything I have about look correct, including setting the Default System Location (Which is KWIX)?

Do I need to enter in anything on the default ARS 50: Main for "11" and "911"? They are already sending out the correct 911 address as we did a test before venturing into the remote locations?

I would then assume for the two remote locations, I just select the correct location under the extensions:

ACSS

 

[dsm600rr]

Also, for the remote locations, do I need to select anything for the "Parent Location for CAC"?

ACSS

 

[dsm600rr]

All - Can someone confirm everything looks ok before I begin testing?

Also, is there a way to test the remote locations without dialing actually 9-1-1 to confirm its sending the correct TN Tied to the remote address?

Thank you.

ACSS

 

[kwing112000]

if your in the US you can test with 933. it will play your location info.

Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Vive Communications

 

[dsm600rr]

kwing112000: Will that still work with the remote locations and the above programming?

ACSS

 

[derfloh]

You can configure the ARS to dial any number you want instead of 911 to see if it works.



IP Office remote service
Fixed price SIP trunk configuration
CLI based call blocking
SCN fallback over PSTN

 

[dsm600rr]

derfloh: Testing in my with 9-9-3-3 it keeps reading back our main number / address.

I am guessing because the emergency short code on the ARS is looking for "11" or "911" and not " 9-3-3"

ACSS