Multiple day Holiday Tables???

[2fast2furious]

Can anybody verify if this type of Holiday table works? I am unable to make it work on two definity systems. Is this a limitation? i can't see it on the manual. sample holiday below:

Start End
mm dd hh mm mm dd hh mm
04/04 21:00 04/05 08:00

The holiday only works if we did the following and separate it into two entries:

Start End
mm dd hh mm mm dd hh mm
04/04 21:00 04/04 23:59
04/05 00:00 04/05 08:00

Thanks. I'd be interested to know why it does not allow the first table (04/04-04/05). Any help is appreciated.

 

[BIS]

What is the error message you get?

 

[2fast2furious]

No error messages experienced but the holiday table does not take effect. If you have the chance to try it out on a test vector, please let me know.

 

[colby007]

So you tested this between 9p.m Friday April 4th and 8a.m Saturday April 5th can you still see this date in the event log?? Try display events specifying vector and date. Hopefully this might give you some insight if still in the log.

 

[2fast2furious]

Thanks for the troubleshooting tip Colby007. I'll give it a shot and see if i notice anything unusual on the event logs. I did try it on the specified holiday period but it didn't work. I think this will only work if no time was specified on the holiday but the date only. Weird.

 

[colby007]

I just created a test vector with a holiday table with todays date between 14:00pm and 15:00pm and it worked. Try it again on your switch before you call the VDN enter command list trace vector ? you will see a real time trace of the call going through the steps of the vector and what difficulties and errors it encounters.

 

[2fast2furious]

Did you try something like: 09/01 14:00 and ends with 09/02 15:00? i did a list trace vdn and it evaluates the step but does not execute or satisfy the condition on the holiday table. thanks again buddy.

 

[BIS]

2fast2furious - I just tried a holiday table spanning 2 days, like 16:00 today to 08:00 tomorow. And I get the same result that you get - this doesn't seem to work. Strange... I guess we need to troubleshoot further unless somebody else here can explain what's going on. It works perfectly within one day, but spanning seems to be problematic. I will let you know if I hear of some kind of resolution.

 

[2fast2furious]

That's what i'm talking about Thank you all for duplicating this problem. It just doesn't make sense why it should not work but i hope someone figures it out for the rest of us. Cheers!

 

[colby007]

Maybe its a customer option you need to turn on I will check and let you know.

 

[colby007]

Ok guys you need this software option turned on. Enter display system customer look at the call center options on my system page 5 probably different on yours, and look at the bottom right corner. Vectoring (Holidays) needs to be set to 'y' otherwise your out of luck. Avaya will turn it on for you but will be very pricey.

 

[2fast2furious]

Hi colby, ours is already enabled but it still does not work. Any other ideas on where we can look at? i really appreciate everyone's time and effort on this. Thanks again.

 

[BIS]

colby007 - I have that option turned on (otherwise I don't even think you would have the "go-to step x if holiday in/not-in table x&quot - but I have the same sympton as 2fast2furious.

 

[colby007]

Can you guys get me a screen capture of the list trace vector ?

 

[BIS]

It basically shows that the go-to step if holiday in table x is ignored and proceeds to the next step. Did you try a holiday spanning midnight? Like from 16:00 today to 08:00 tomorow?

 

[colby007]

Just tried that and mine works fine what does the denial in the list trace vector say?

 

[colby007]

This is what I got in my holiday table:

HOLIDAY TABLE

Number: 2 Name: Test

______START_______ _______END________
Month Day Hour Min Month Day Hour Min Description
09 01 14 00 09 02 08 00 Test


This is the test vector:

01 wait-time 2 secs hearing ringback
02 goto step 3 if holiday in table 2
03 wait-time 5 secs hearing music
04 busy

Here are the results of the trace:

16:43:40 0 0 ENTERING TRACE cid 602
16:43:40 67 1 vdn 9e50000 bsr appl 0 strategy 1st-found override n
16:43:41 67 1 wait-time
16:43:43 67 2 goto
16:43:43 67 3 wait-time
16:43:48 67 4 busy
16:43:48 67 4 LEAVING VECTOR PROCESSING cid 602
16:43:48 67 4 TRACE COMPLETE cid 602

As you can see the call enters the vector then the vector recognises the holiday table, I then goto step 3 hearing music, finally I get busy tone and leave the vector.

 

[2fast2furious]

Colby, with the program you created, it would still go to step 3 if the holiday table worked or not. If it did not satisfy step 2, it will proceed to step 3 hearing the hold music before getting busied out. If it satisfied the holiday, it will also go to step 3.

I created a sample program that shows it still does not work on our PBX:

Date of test: 09/02/03
Time of test: 13:50

HOLIDAY TABLE

Number: 4 Name: TEST HOLIDAY

______START_______ _______END________
Month Day Hour Min Month Day Hour Min
09 02 13 00 09 03 08 00 TEST

============================================================

CALL VECTOR


01 goto step 3 if holiday in table 4
02 busy
03 wait-time 10 secs hearing music
04 disconnect after announcement none

============================================================

LIST TRACE

time vec st data

13:51:14 0 0 ENTERING TRACE cid 552
13:51:14 333 1 vdn e1155 bsr appl 0 strategy 1st-found override n
13:51:14 333 1 goto
13:51:14 333 2 busy
13:51:14 333 2 LEAVING VECTOR PROCESSING cid 552
13:51:14 333 2 TRACE COMPLETE cid 552

This shows that it did not satisfy the condition on Step 1 and proceeded to Step 2 for the Busy command.

Hope this information helps us all.

 

[colby007]

Sorry changed my vector now it is the smae as yours but mine follows the holiday table. Can you verify that the time and date of the switch is correct? Can you get the vector to follow the holiday table when the specified holiday is at a one hour period rather than over two days or does it ignore the holiday table completely?

 

[marcell55]

Hi guys. I've been programming call centers for a while now, and ever since the holiday tables have come out, this has been a problem. You can not span more than one day. I don't know why. Even the documentation is wrong. I just train end users to do it one day at a time. I've even had to use two holiday tables in some cases because I ran out of room in the first one. Hopefully on later versions they will fix it, but until then, keep doing the day by day thing.

I've also noticed that you can't add descriptions when you do holiday tables in GEDI. They only allow you to edit them in Emulation. Strange.

Also note that if you're closed for an entire day, all you have to do is put in the start month and day. The rest can be blank.