Multiple customer questions 1

[LeeMcCauslin]

My compnay recently decided to rent half a floor in our building to another company. I reckon this is where I get to have something to answer besides "0" at the cust prompt. Are there general rules of thumb for having more than one customer? I am currently assuming we will want to bill them separately for their phone usage and I also assume that's the whole reason for having a switch that can accomodate multiple customers - but I haven't actually heard that from anyone upstairs yet. But I'd like to look somewhat prepared when they do come down and start asking phone questions. We currently have 61c with sig server and Call Pilot 4. I don't even know if we have all the packages required for this kind of thing but anything you guys can point me towards as far as being ready will be greatly appreciated.

Thanks!

 

[PERRYPJ]

MULTI CUSTOMER IS JUST LIKE HAVING ANOTHER PBX ON SITE, DIFFERENT DIALING PLAN, CUSTOMER DATA BLOCK, TRUNKS.
IF YOU DON'T WANT THE HASSLE OF THAT SEE IF YOU MULI-TENANT SOFTWARE, MUCH EASIER TO MAINTAIN

OLD ROLMEN WORKING ON NORTELS

 

[acewarlock]

LD 22
REQ PRT
TYPE PKG

 

[LeeMcCauslin]

Anything good here?

REQ  prt			PAGE 001			PAGE 002			PAGE 003	
TYPE pkg										
OPTF	1		NXFR	67		FGD	158		MAT	296
CUST	2		HOT	70		NAS	159		CPP	301
CDR	4		DHLD	71		FNP	160		QSIGGF	305
CTY	5		LSEL	72		ISDN_INTL_SUP	161		CPRKNET	306
RAN	7		SS5	73		SAR	162		PAGENET	307
TAD	8		DRNG	74		MINT	163		CPCI	310
DNDI	9		PBXI	75		LAPW	164		TATO	312
EES	10		DLDN	76		GPRI	167		OPEN_ALARM	315
INTR	11		CSL	77		ARIE	170		QSIG-SS	316
ANI	12		OOD	79		CPGS	172		NGEN	324
ANIR	13		SCI	80		ECCS	173		RANBRD	327
BRTE	14		CCOS	81		AAA	174		MUSBRD	328
DNDG	16		CDRQ	83		NMS	175		ESA	329
MSB	17		TENS	86		EOVF	178		ESA_SUPP	330
SS25	18		FTDS	87		HVS	179		ESA_CLMP	331
DDSP	19		DSET	88		DKS	180		CNUMB	332
ODAS	20		TSET	89		SACP	181		CNAME	333
DI	21		LNR	90		VNS	183		NI-2_CBC	334
CHG	23		DLT2	91		OVLP	184		MEET	348
CAB	24		PXLT	92		EDRG	185		MC32	350
BAUT	25		SUPV	93		POVR	186		DBA	351
CASM	26		CPND	95		SECL	191		FDID	362
CASR	27		DNIS	98		ORC-RVQ	192		NMCE	364
BQUE	28		BGD	99		IPRA	202		STS_MSG	380
NTRF	29		RMS	100		XPE	203		CDIR	381
NCOS	32		MR	101		XCT0	204		VIRTUAL_OFFICE	382
CPRK	33		AWU	102		XCT1	205		ATAN	384
SSC	34		PMSI	103		MLWU	206		NI2NAME	385
IMS	35		LLC	105		HSE	208		M3900_PROD_ENH	386
UST	35		MCT	107		MLM	209		VIR_OFF_ENH	387
UMG	35		ICDR	108		MAID	210		OAS	394
ROA	36		APL	109		VAWU	212		ICON	397
NSIG	37		TVS	110		EAR	214		PCA	398
MCBQ	38		TOF	111		ECT	215		H323_VTRK	399
NSC	39		IDC	113		BRI	216		LOCX	400
BACD	40		DCP	115		IVR	218		PVQM	401
ACDB	41		PAGT	116		MWI	219		SIP	406
ACDC	42		CBC	117		MSDL	222		CAC	407
LMAN	43		CCDR	118		FC68	223			
MUS	44		EMUS	119		MSDL SDI	227			
ACDA	45		PLDN	120		MSDL STA	228			
MWC	46		SCMP	121		SSAU	229			
AAB	47		FTC	125		BRIT	233			
GRP	48		BKI	127		FCDR	234			
NFCR	49		DTI2	129		BRIL	235			
LNK	51		TBAR	132		MCMO	240
FCA	52		ENS	133		MULTI_USER	242
SR	53		FFC	139		ALRM_FILTER	243
AA	54		DCON	140		SYS_MSG_LKUP	245
HIST	55		MPO	141		VMBA	246
AOP	56		ISDN	145		CALL_ID	247
BARS	57		PRA	146		DPNA	250
NARS	58		ISL	147		SCDR	251
CDP	59		NTWK	148		ARFW	253
PQUE	60		IEC	149		PHTN	254
FCBQ	61		DNXP	150		ADMINSET	256
OHQ	62		CDRE	151		ATX	258
NAUT	63		FXS	152		CDRX	259
SNR	64		IAP3P	153		QSIG	263
TDET	65		PRI2	154		REM_IPE	286
			THF	157		NI-2	291

 

[LeeMcCauslin]

rats - I was trying to make it easier to read by not being so long but it looks harder to read now. I can redo it long style if anyone would rather...

 

[gwebster]

Multi-customer is package 2. You've got it. Multi-tenant is package 86. You've got that one as well.

 

[johnpoole]

multi tennant does not normally allow re-using dn's.. ie you can dial 3 or 4 digits between tennants.. it allows tennant to trunk group blocking.. i would use a second customer.. as posted that is 2 switches in one box.. to call from cust 1 to cust 0, 9 plus or add a tie

john poole
bellsouth business
columbia,sc

 

[LeeMcCauslin]

My vendor will be doing all the heavy lifting on this but I am thankful you guys are here so I can at least follow along what they will be telling us.

I've already put in an order to reserve another 100 DID numbers from my phone company (Not just for the new people but because we were running low anyway). I am assuming the new guys will get DID from me from my pool of available DNs.

I might better order another Digital line card - I think I'm getting low on TNs too...

 

[LeeMcCauslin]

And I am sure we will want to be able to use 4 digit extension dialing between us and them...

 

[Johnthephoneguy]

LD 20(or 32 where its documented)
req=LUVU
type=2000 or 3000 (doesnt matter it gives you same reply or 500 if you want analog)

This will show you how many physcial TN's you have available.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[LeeMcCauslin]

Well sweet, I have more than I thought (ya almost always do, huh?) - I reckon I have an afternoon of station wire pulling to do! Or, wait until I need them then look at my shiny new list.

 

[coolemon]

Hello I am trying to implement multi customer as well. Does anyone knows which NTP it shows how to build it. I have succession 4.5 on software level. Thanks

 

[PERRYPJ]

JUST BUILD ANOTHER CDB IN LD 15

OLD ROLMEN WORKING ON NORTELS

 

[Jaccodo]

There is alot more to it then just program the CDB. i.e. FCR, FFC, MCAD, WCAD, CDP, RLB, ESN, NCTL, NET...etc

It's not something that's implemented during a silent afternoon. You should plan at least 1,5 day's and make sure you're not disturbed.

Gr, Jacco.

 

[johnpoole]

it's just like building a new switch.. days depends on you and the number of stations.. just look at it as a new install.. add the customer.. then a cequ, then one card and one phone then routes then bars... i have added a second customer with 4 phone in two long days.. but i used scripts for 90 percent of the data fill.. using just the keyboard, a week was a low number... but do-able... if it's your 1st full install, (new customer) double that

john poole
bellsouth business
columbia,sc

 

[TAnselm]

LeeMcCauslin:

You might also want to got to LD 22 and enter SLT to find out out if you have a licence to use all your TNs. Was at a site where they just bought a truck load of Grey market line cards and had a boatload of available TNs but couldn't program a single one of them. Nortel site license by key codes allow only a certain amount of TN's to be programmed.

 

[LeeMcCauslin]

Thanks, TAnselm - I will do that anyway just so I know what I have - but I've since found out we aren't going to handle their phones. I'll just give them 2 lines and voicemail for a month or two while they are moving in and then they will be getting their own vendor and handling their own phone system (I think I heard VoIP connected back to their home office). It's a big building - we'll never even know they are there. The big wigs upstairs will figure out how much electricity they use and handle all their associated costs and I don't get to do anything. Oh well...Kinda dissappointing, really. I wanted the experience.