Multiple appearance DN

[john3700]

Hi
I have the same DN on a digital TN and a analogue TN. When the analogue phone is answered all works as it should and the digital phone stops ringing. But if the call is answered on the digital set the analogue continues to ring.
Does anyone have any idea's as to what could be causing this?

 

[johnpoole]

are these set up as mcr? if so what does the digital get when they pick up the ringing line after the analog?

john poole
bellsouth business
columbia,sc

 

[john3700]

They are set up as SCR. If the digital set is answered first and then the ringing analogue, the digital set drops out and the call continues between the the analogue and the outside caller.

 

[acewarlock]

Your saying if the digital answers first that when the analog answers it knocks the digital phone off the call?

 

[john3700]

Yes that's what I'm saying.

 

[acewarlock]

Sound like you have the phones shorted together, they need to be on there own pairs.

 

[john3700]

They are on individual TN's on completely different cards. The only thing that's shared is the DN

 

[johnpoole]

because your sets are mixed, auto privacy is bypassed. those two people have a party line..

john poole
bellsouth business
columbia,sc

 

[john3700]

Any idea's for a solution? This is on a option 61. I have an exact same setup on a option 11 without any of the problems. Just to give you the full picture. This is for a member of the IT team. Both phones are his. The digital set is for his desk the analogue one is a cordless so he can still receive calls away from his desk. Only one phone will be used at any one time so privacy and party lines are not an issue.
The problem is when he answers his digital set the cordless
(analogue set)continues to ring. has anyone encountered this before?

 

[johnpoole]

a cordless may ring past answer supervision on the pbx because the ring request is generated via the transmitter. a short delay in a radio signal is causing an extra ring or two. and i don't know of a solution. maybe try making both dn's mcr..

key 0 mcr xxxxx

and on the analog cls mcrs, nul the digital key, make the change on the analog then add the mcr back to the digital, that may work better. as the distance from the base to the phone increases, so will the possibility of an extra ring

john poole
bellsouth business
columbia,sc

 

[john3700]

Thanks John, will try it in the morning and let you know how I got on.

 

[john3700]

No luck with this. Thanks anyway

 

[johnpoole]

sure fix, through away the cordless and but nortel voip wireless.. full intergration works very clean

john poole
bellsouth business
columbia,sc

 

[CWhy]

This is just a guess but it sounds like the DN is MARPed on the analog. Try to put the MARP on the digital and see what happens. Other that that, I can see no other reason for the problem.

 

[john3700]

Thanks CWhy but the MARP is on the digital.

 

[NastyNed2]

What's the difference between SCR and MCR? Also, why does an H or a 0 sometimes appear in the key description?

key 00 mcr xxxx H MARP

or

key 00 mcr xxxxx 0

I haven't noticed if the H and 0 correlate with MCR or SCR. Most of our phones, if not all, are SCR and SCN.

Also, what's MARP and what is its proper use? We have DNs MARPed all over the place. I've had the understanding that MARP belongs where the DN is on Key 00, and the DN should not be on key 00 on any other set.

 

[mluckie1]

I think the H that appears next to the DN specifies Hunting. I'll have to check in the book to make sure.

 

[worldwidedialtone]

MARP- Multiple Appearance Redirective Prime
Marp pretty much is this phone controls all aspects of this DN. Phones built via "command line" entires the switch tech is prompted for each new DN MARP.
When it can really become an issue is a non-switch or telephone back ground person builds a lot of sets with MAT/OTM and they do not double check the MARP for each set for their prime DN. These problems generally (in my experience) show up with Voice MAil problems.

MIKE