I am doing a Hotel installation and have (2) 5550 Consoles. With the current system, all int/ext calls ring into both consoles, and the operators share the load. Is this possible with a 3300 using multiple consoles? I don't think I can use hunt or ring groups with 5550's. Any input appreciated, THX all!
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Multiple 5550 Consoles 1
- Thread starter 619Tech
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- #2
Definitely,
When programming the softkeys on the console (6 programmable) simply program the same key on each console.
Then terminate the calls to those keys as appropriate.
**********************************************
What's most important is that you realise ... There is no spoon.
When programming the softkeys on the console (6 programmable) simply program the same key on each console.
Then terminate the calls to those keys as appropriate.
**********************************************
What's most important is that you realise ... There is no spoon.
- Thread starter
- #3
No you cannot duplicate the key, but you don't need to.
The system automatically queues calls on Console keys. They are never considered busy.
**********************************************
What's most important is that you realise ... There is no spoon.
The system automatically queues calls on Console keys. They are never considered busy.
**********************************************
What's most important is that you realise ... There is no spoon.
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- #5
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- #6
DN2958 on key 7 for console1 and DN2959 on key 7 for console2. My softkeys are 2591 thru 2595 on both consoles. I am pointing inbound calls and operator calls to 2591 which does ring on both consoles (THX). The second inbound call stacks on 2591 instead of moving to 2592. Do I need call rerouting? What am I missing?
Each key on the console is separate and distinct.
They are supposed to stack.
Imagine if you will that the console is handling calls for 5 different inbound ringing options
Key 1 = Inbound Calls for the Main Number
Key 2 = Inbound 1-800 calls
Key 3 = Internal Dial Zero
Key 4 = Calls transfered from Voicemail
Key 5 = Inbound Calls for Sales
Now each key can be prioritized and answered accordingly
You seem to be trying to turn a console into a keyline phone - it is not, nor will it ever be.
**********************************************
What's most important is that you realise ... There is no spoon.
They are supposed to stack.
Imagine if you will that the console is handling calls for 5 different inbound ringing options
Key 1 = Inbound Calls for the Main Number
Key 2 = Inbound 1-800 calls
Key 3 = Internal Dial Zero
Key 4 = Calls transfered from Voicemail
Key 5 = Inbound Calls for Sales
Now each key can be prioritized and answered accordingly
You seem to be trying to turn a console into a keyline phone - it is not, nor will it ever be.
**********************************************
What's most important is that you realise ... There is no spoon.
- Thread starter
- #8
I don't "use" the console very much but there is a recall key. The call does not return to the same key it came in on.
It would not surprise me if this recall is visible to all consoles but it would not surprise me otherwise. Sorry, Can't help with that one.
**********************************************
What's most important is that you realise ... There is no spoon.
It would not surprise me if this recall is visible to all consoles but it would not surprise me otherwise. Sorry, Can't help with that one.
**********************************************
What's most important is that you realise ... There is no spoon.
Mitelpassion
IS-IT--Management
If memory serves me correct then:
The recall is only visible to the transferring console. Key number 1 is ALWAYS the recall key and cannot be changed. So even though you have 7 soft keys on the console, only 6 can be used as highlighted earlier.
The recall is only visible to the transferring console. Key number 1 is ALWAYS the recall key and cannot be changed. So even though you have 7 soft keys on the console, only 6 can be used as highlighted earlier.
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