Multiline Appearance on SIP Phones

[808user]

I have a CS1000E with beta 7.5 software. I built a SIP phone on a 1220 telset and I was able to login and make and receive calls. When I tried to add an appearance of another DN to my phone (doesn't belong to anybody else), I cannot login the new number and get a 404 not found message. Is it because the new DN is not a PDN on a separate TN that will give it a unique SIPU (SIP user name)?

 

[Triton101]

I would have thought if you were a Beta test site, you would be able to contact Avaya/Nortel for this type of support?

Since the software is not even GA yet.... gonna be hard to get an answer....

__________________________________________________________
Find a job you love and you'll never work a day in your life. - Confucius

 

[808user]

I've heard that 7.5 will be GA very shortly (end of November). I'll wait till then. Thanks.

 

[Triton101]

You can configure multiple
DNs for each user using
Alias;

this applied to 6.0

not sure if still does in 7x

__________________________________________________________
Find a job you love and you'll never work a day in your life. - Confucius

 

[808user]

Thanks. I'll check it out.

 

[808user]

I finally got it to work using the alias in the provisioning script. I had part of the solution earlier but I missed a key statement - "PROMPT_ENABLE_YES" should be set to "YES". I followed the example in the NTP "SIP Software for Avaya 1100 Series IP Deskphones-Administration" under "Multi User". Here is the example in the book:
AUTOLOGIN ENABLE USE AUTOLOGIN_ID
PROMPT_AUTHNAME_ENABLE YES <-----this is what I missed
AUTOLOGIN_ID_KEY01 2257@avaya.com
AUTOLOGIN_AUTHID_KEY01 johnsmith1234
AUTOLOGIN_PASSWD_KEY01 123456

AUTOLOGIN_ID_KEY02 2222@avaya.com
AUTOLOGIN_AUTHID_KEY01 johnsmith1234
AUTOLOGIN_PASSWD_KEY01 123456

Thanks to everyone who steered me in the right direction.

 

[tbonz25]

I am having the same issue does anyone know what the AUTHNAME should be?? I tried the UADN but that does not seem to be it any help would be great!

 

[808user]

The Authname would be the userID of the phone's TN. Here is what I used for my phone (I changed the domain name here) where I added two other phones userID to my phone's appearance. The documents state that the userID cannot be the same as the DN for KEY 0 in the PBX, so I put a prefix "AA". In my script, I referenced KeY02 and KEY03 with my "AUTHID" (Authname) and it seems to work (knock on wood).

AUTOLOGIN_ENABLE USE_AUTOLOGIN_ID
PROMPT_AUTHNAME_ENABLE YES
AUTOLOGIN_ID_KEY01 AA4010@avaya.com
AUTOLOGIN_AUTHID_KEY01 AA4010
AUTOLOGIN_PASSWD_KEY01 123456

AUTOLOGIN_ID_KEY02 AA4020@avaya.com
AUTOLOGIN_AUTHID_KEY02 AA4010
AUTOLOGIN_PASSWD_KEY02 123456

AUTOLOGIN_ID_KEY03 AA4030@avaya.com
AUTOLOGIN_AUTHID_KEY03 AA4010
AUTOLOGIN_PASSWD_KEY03 123456