Multi Level Auto Attendant Question 1

[steveycarr]

Mitel 3300 CX MiVoice Rls7 Embedded Voicemail

Gents, Ladies,

This should be easy but I just cant get my MLAA to behave the way I need it to. I've been at it for 2-3 Days now and frankly losing the will to live.
Basically I've a Main Menu Mailbox 700 with 2 options that I cant get to function correctly;

option 1 needs to go to a Mailbox 701 to leave a message only, nothing else just a message. I can achieve this with a Hunt Group and Mailbox for 701 rerouted to Voicemail but I want to add a MWI Key on a couple of phones so they know there's a message in the Mailbox and a Hunt Group Mailbox cant appear as a MWI Key on Sets. I've tried it without the Hunt Group, i.e. just to the Mailbox but it wont drop into 701, I just get the Main Menu greeting again. I've tried using a real extension instead of a Phantom Number (Single Line key) but the result is just the same.

Option 3 I want to send calls to a Hunt group with 2 extensions 125 & 126 which ring (working) then if unanswered time out and drop into either extensions Mailbox or into any Mailbox that I can set an MWI on one or both of these extension. The only I can get this to work is the use a Mailbox for the Hunt Group but as I've mentioned you cant set a Hunt group as a MWI.

I've tried Nametag Hunt Groups as well as normal Hunt Groups but it just seems I cant get it to drop into a Mailbox if its not the Hunt group, and of course you cant use * or # when creating Voicemail Boxes and any entries in the Auto attendant have to have a mailbox..

I've gone through all the FAQ's about integration and tried all scenario's except the ACD Route but a Thread on here reckons that does not seem to work either.

Any ideas would be much appreciated, workarounds, anything really.............

Regards,

Steve







!ExtraDunce

 

[kwbMitel]

Option 1: make 701 a message only mailbox. Selecting 1 will take you straight to the greeting. Have an appearance of 701 or a phanton extension 701 for the MWI.

Option 3 - Make the hunt group number *125 or *126 depend on which mailbox you want to drop into. You need a transfer only Mailbox, number doesn't matter, with extension matching the hunt group number. Point option 3 at the transfer only mailbox.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[steveycarr]

Hi,

Thanks for your reply, with your help i've sorted Option 1, but dont think I've explained Option 3 clearly...

Calls come into the AA (700) and choosing Option 3 rings a Hunt group (730) with 2 members (340 & 341) which are key system keys on 5 Sets... X125, X126 etc.

Calls ring the Hunt group Ok but I want the to calls to drop into a mailbox if unanswered, preferably a mailbox for 340 as the users have personal voicemail and want to use MWI keys for this generic mailbox. Actually any number will suffice. I just cant seem to get the call to drop into the correect Mailbox, it just seems to go back to the Menu again...

Heres what I've done so far, created a mailbox for 340, created nametag HG *340, call rerouted *340 to voicemail, rerouted my HG 730 to *340 via 1st Alt table...

If I ring my HG 730 from a Set it drops into the correct Mailbox (340)... If I use the AA and Select Option 3 it rings the Hunt Group then carries on ringing and dosent following the call rerouting.... Interesting if I reroute to a normal set with the call coming from the AA it shows from Group 700 so its not stripping off the AA's ID. A call direct to HG 730 shows from 730 NO ANSWER.

Any further ideas would be appreciated. Another 8 hours I'm not going to get back today, the bright side is its the weekend.

Cheers!

Steve



!ExtraDunce

 

[kwbMitel]

Option 3, you are over complicating things.

Make Mailbox 730 a transfer only mailbox and assign the extension as *340
Take out the nametag type on HG *340 and return it to a voice hunt group
Delete HG 730 altogether as you don't need it.




**********************************************
What's most important is that you realise ... There is no spoon.

 

[steveycarr]

Hi,

Once again Thanks for your help,

Sorry I'm punch drunk today after 3 days trying to sort this, how do the calls then get to the keys 340 & 341 ....

After doing the above do I add 340 & 341 to HG *340 then reroute 730 or reroute HG *340 into voicemail in 1st Alt. ?

So my calls come in on 700, after choosing option 3 goto 730 which I assume txfr's call to *340 which has 340 & 341 which ring then time out voicemail after rerouting.......

Which mailbox will the calls go into? I still need a Mailbox which I can set an MWI Key on the Sets bearing in mind I cant set a HG to an MWI Key..

Apologies I'm really struggling with this one.

Cheers,

Steve



!ExtraDunce

 

[kwbMitel]

Yes 340 and 341 would be members of huntgroup *340

Huntgroup *340 is routed to VM as 1st alternative

730 is not needed on the PBX other than as a Mailbox with extension *340

Call presented to system and answered by main menu
Caller chooses 3
Option 3 is defined as MB 730 (number does not matter)
MB 730 is Transfer only MB with *340 defined as the extension
Call transfers to *340
*340 is voice type huntgroup with members 340 and 341
*340 is routed to VM on 1st alternative
If group is busy or not answered call proceeds to MB 340

**********************************************
What's most important is that you realise ... There is no spoon.

 

[steveycarr]

Thank You again for your help, its much appreciated, hopefully I can leave you in peace after this last query.

I'm getting it now except for the bit when *340 goes to mail, which mailbox gets the call, do I need to build mailbox for *340, or will it drop into 730. If its the latter can I then assign an MWI Key for 730 on a Set as I wont be able to define an MWI key for *340 as its a HG.... or do I need to build a mailbox for 340 itself.

Whilst on the subject, what type of mailbox do you normally define when allowing the caller to dial an extn. I've always defined it as a transfer type mailbox.

Cheers,

Steve

!ExtraDunce

 

[steveycarr]

Hi kwbMitel,

Many thanks for your help, managed to get this working thanks to your solution. I had to make HG *340 a nametag though, if not it just kept going back round to the Menu. Anyway thanks again. Sorted........

Regards,

Steve


!ExtraDunce

 

[kwbMitel]

If you had to make *340 a nametag that is because you had an earlier nametag in the call flow that was not previously mentioned

**********************************************
What's most important is that you realise ... There is no spoon.

 

[steveycarr]

Hi,

You right, I did, I took over from someone who went off on Holidays. I knew it was there but because everything else was fine I didn't realise what impact it had. I'd made so many changes I was punch drunk. The fix was setting up the transfer mailbox which pointed to *340. I've never used a mailbox that way, I thought transfer mailboxes were for dialling. Anyway all sorted, many thanks again. I'm going back to CS1K, Call Pilot, ISDX, Hipath and Avaya. Master of none.

Cheers

Steve

!ExtraDunce