MSExchangeIS Error Virtual Memory 1

[spike03]

I am getting an error in the event log that says:

Virtual memory is fragmented in a way that normal operation may being to fail. You need to restart exchange services to correct this issue.
FIX: on the Microsoft website it says that service pack 1 fixes the problem. We currently have service pack 3 installed on the server.

I am running W2K server serivce pack 3 with exchange serive pack 3.

I have to keep rebooting the server because it is slow.

has anyone experianced this problem before?
thanks in advance

S.

 

[lbiniker]

I have the same problem. I have not found a solution yet. I am on SP3 as well. I have noticed that if I let the error go on too long, people start having calendar issues, especially those that have access to other users calendars.

 

[spike03]

http://support.microsoft.com/default.aspx?scid=kb;en-us;324118

this is the link that says that you need to install service pack 3. i have it installed but my files do not have the same version. maybe we are installing service pack 3 incorrectly.

i am going to try to reinstall it and see what happens. please let me know what you try also.

thanks
s

 

[lbiniker]

If I'm looking at this right, my version is later than what is in the article you included. Both of my files do not have the same date either. Let me know how it goes reinstalling SP3. I had this same problem when I was on SP2. I was really hoping SP3 would have taken care of the problem. Let me ask you this...do you have antivirus on your Exchange Server and if so, what are you using? We are using Symantec AntiVirus/Filtering for Exchange v3.x. I sometimes wonder if that is causing the problem.

 

[spike03]

i am using mcafee and i opened a case with them about this cause i thought it could possible be that but it is not the virus protection casuing it. I also have vertias back up exec and i will open a case with them and see what they say to rule them out also.

i will let you know when i reinstall service pack 3
s

 

[georgesz]

So how much RAM do we have in these Exchange 2000 servers? I would not run Exchange 2000 on less than 1 GB of RAM. Also, make the paging file about 2 GB.

If there is sufficient RAM, Virtual Memory fragmentation should be a problem only on Cluster servers (which I would not recommend for most people).

Georgesz

 

[lbiniker]

We have 2gb of RAM and the page file is 2gb.

 

[spike03]

I have 5 GB of ram and my page file is set for 2GB.

 

[georgesz]

please post the actual event ID and description from the app log - maybe I'll find something.

Georgesz

 

[lbiniker]

The virtual memory necessary to run your Exchange server is fragmented in such a way that performance may be affected. It is highly recommended that you restart all Exchange services to correct this issue.

For more information, click

http://www.microsoft.com/contentredirect.asp.

 

[georgesz]

what are the event ID and Source?

Georgesz

 

[lbiniker]

Sorry about that! The event ID is 9582 and the source is MSExchangeIS.

 

[spike03]

Source MSExcangeIS
Categroy: Performance
Event Id 9582

The virtual memory necessary to run your Exchange server is fragmented in such a way that performance may be affected. It is highly recommended that you restart all Exchange services to correct this issue.

For more information, click

http://www.microsoft.com/contentredirect.asp.

 

[jefblack]

XADM: Event Viewer Log Entries Cite Virtual-Memory Fragmentation on an Exchange 2000 Server
The information in this article applies to:
Microsoft Exchange 2000 Server

This article was previously published under Q314736
SYMPTOMS
While you are administering an Exchange 2000 Server that runs Service Pack 1, the following events may appear in the Application log of Event Viewer:

Event ID: 9582
Source: MSExchangeIS
Category: Performance
Event Type: Error
Description: The virtual memory necessary to run your Exchange server is fragmented in such a way that normal operation may begin to fail. It is highly recommended that you restart all Exchange services to correct this issue.


Event ID: 9582
Source: MSExchangeIS
Category: Performance
Type: Warning
Description: The virtual memory necessary to run your Exchange server is fragmented in such a way that performance may be affected. It is highly recommended that you restart all Exchange services to correct this issue.

CAUSE
This issue can occur if the /3GB switch in the Boot.ini file is used incorrectly on a server that runs Exchange 2000 Server.
RESOLUTION
To resolve this issue, take one of the following actions, depending on which type of server you are running:
If your server is running Microsoft Windows 2000 Server, remove the /3GB option from the Boot.ini file.
If your server is running Microsoft Windows 2000 Advanced Server and has more than 1 gigabyte (GB) of RAM, make sure that the Boot.ini file contains the /3GB switch.

 

[spike03]

i checked my boot.ini file and it does not have the /3GB switch. so my boot.ini seems correct.

thanks
s

 

[shutech]

see:

http://support.microsoft.com/default.aspx?scid=kb;en-us;328882

This might help those that have over 1 gig of memory on their machines.


Michael

 

[lbiniker]

I am not using Advanced Server so I should not and do not have the /3GB switch in my boot.ini.

 

[dmandell]

Did anyone ever find a solution to this issue?
Dana

 

[xmsre]

set heapdecommitfreeblockthreshold to 40000

 

[dmandell]

Thanks.
Already did that.
No go.

As well as all of the recommendations in:

http://support.microsoft.com/default.aspx?scid=kb;en-us;325044&Product=exch2k#6

Dana