OS: Windows XP SP3
Microsoft Office Professional Plus 2007
Outlook 2007 connected to a hosted Exchange server.
80% of the time I'm finding that whenever I try to send an email (external address or internal to our company), it will sit in my outbox waiting to be sent. At the bottom of Outlook I cannot see any notice saying "send/ receive". If I click send/ receive all manually nothing happens. Sometimes Outlook will hang shortly after this requiring the application to be stopped by Windows task manager. The only way I can send the email is if I close down Outlook completely, then re-open it go to the outbox and do a send/ receive and the email always get sent that way.
I also find that closing down Outlook never stops the OUTLOOK.EXE process from running and I have to manually kill this process in task manager after closing Outlook down properly in order to start it up again.
There is no anti-virus running on my machine, and no Outlook add-ins are causing this problem. In fact I replicated the problem by starting up Outlook in safe mode using the "/safe" switch and emails still continue to hang and the .exe process never stops automatically on closing. Receiving emails is usually fine, although I find that there is a long lag before I receive them.
The timestamp on the email is usually 10-15 minutes earlier than when it arrives indicating that emails must be arriving but Outlook does not show them straight away. The hosted Exchange server does occasionally drop and reconnect connections however everyone else in our office who are on the same LAN and share the same internet connection seem to receive emails much earlier than me and do not have problems with sending them.
To rule out any corrupted .pst and .ost files I have run the scanpst and scanost on all the data files in my profile and all show no errors. I have attempted a repair of my Office 2007 installation and no errors were found. My last resort is a complete reinstall but this would take a lot of work exporting emails to .pst files, backing up calendars, address books etc and I'm not convinced this will solve the problem.
I've checked the event logs and I cannot see any system or application errors at the time the application crashes or the emails get hung in the outbox.
The laptop has sufficient RAM (2 GB) and it has an Intel Core 2 processor 2 GHz. The OS never freezes and is never overloaded, CPU utilisation is always low and this problems if only Outlook is open so resources are not the cause.
Can you suggest anything or has anyone ever experienced something similar to this before?
Thanks.
Microsoft Office Professional Plus 2007
Outlook 2007 connected to a hosted Exchange server.
80% of the time I'm finding that whenever I try to send an email (external address or internal to our company), it will sit in my outbox waiting to be sent. At the bottom of Outlook I cannot see any notice saying "send/ receive". If I click send/ receive all manually nothing happens. Sometimes Outlook will hang shortly after this requiring the application to be stopped by Windows task manager. The only way I can send the email is if I close down Outlook completely, then re-open it go to the outbox and do a send/ receive and the email always get sent that way.
I also find that closing down Outlook never stops the OUTLOOK.EXE process from running and I have to manually kill this process in task manager after closing Outlook down properly in order to start it up again.
There is no anti-virus running on my machine, and no Outlook add-ins are causing this problem. In fact I replicated the problem by starting up Outlook in safe mode using the "/safe" switch and emails still continue to hang and the .exe process never stops automatically on closing. Receiving emails is usually fine, although I find that there is a long lag before I receive them.
The timestamp on the email is usually 10-15 minutes earlier than when it arrives indicating that emails must be arriving but Outlook does not show them straight away. The hosted Exchange server does occasionally drop and reconnect connections however everyone else in our office who are on the same LAN and share the same internet connection seem to receive emails much earlier than me and do not have problems with sending them.
To rule out any corrupted .pst and .ost files I have run the scanpst and scanost on all the data files in my profile and all show no errors. I have attempted a repair of my Office 2007 installation and no errors were found. My last resort is a complete reinstall but this would take a lot of work exporting emails to .pst files, backing up calendars, address books etc and I'm not convinced this will solve the problem.
I've checked the event logs and I cannot see any system or application errors at the time the application crashes or the emails get hung in the outbox.
The laptop has sufficient RAM (2 GB) and it has an Intel Core 2 processor 2 GHz. The OS never freezes and is never overloaded, CPU utilisation is always low and this problems if only Outlook is open so resources are not the cause.
Can you suggest anything or has anyone ever experienced something similar to this before?
Thanks.