MS Exchange can send but not receive

[unit512]

MS Exchange on SBS NT Version 4.5 SP 6

I have client who can:
send and receive internal email
send email to the net
CANNOT receive internet email

His outbound server is NOT the same location
as his in bound server.
SMTP = smpt2.bigcompany.net
POP3 = mail.mydomain.com (on another server at another
location).

In Outlook Client...this all works fine if I use
Internet Email. It does not work if I have
Exchange Server instead of Internet Email.

In Exchange Server we have tried this with and
without POP3 installed.

Does anyone have any thoughts?

Thanks,
G. Abelson [sig][/sig]

 

[rickyh]

Check the connections tab under the Internet Mail Service. Make sure the taranser mode setting is set to "Inbound & Outbound"

 

[unit512]

RickyH

It is checked.
I spent 1 hour with Microsoft about the
problem. I may need to have my
web provider forward mail to my ISP,
then have Exchange sort it all out.

Glenn [sig][/sig]

 

[schlake]

This is a long shot but I would check on the exchange server and make sure the users email address is not being aliased! I had the same problem before with a different e-mail system, but same scenrio and it turned out we were aliasing his name in a junk mail box where we had ex employee mail dumping...turned out he had same last name as an old employee so i just removed the alias from the junk mail account and viola- he started geting his inbound internet mail! [sig][/sig]

 

[unit512]

I do not see any place in Exchange Server to
alias an email address.

Do you know?

Glenn [sig][/sig]

 

[schlake]

Address book - alias name field ....

Try technet or help files -- [sig][/sig]

 

[Xybertron]

I have a question and from your answer I can give you the answer you are looking for.

You stated "His outbound server is NOT the same location
as his in bound server.
SMTP = smpt2.bigcompany.net
POP3 = mail.mydomain.com (on another server at another
location)."

Do you mean you have 2 Internet Mail connectors with one set to inbound and one to outbound?

What you need to do is open the properties of the account in Exchange Admin and then goto the e-mail address tab (might be the Address Tab I don't have access to EX Admin right now) to see what his SMTP address is and directory name unless specified differently during the mailbox creation. Once a mailbox is created the Directory name is the only option that can't be edited. So far this doesn't sound like the problem.

Dan

[sig][/sig]

 

[unit512]

Dan...

My ISP is a Virginia company called CAIS.
So my outbound mail is to smtp2.cais.net

My web page is in Canada somewhere.
My inbound mail server is mail.abelson.com


tracert mail.abelson.com (from DOS)
does show the mail hopping to CAIS, however.

I am going to get some pop3 accounts from CAIS.
If Exchange can receive those...I will redirect mail
to abelson.com to cais.net and let Exchange sort it out.

I do not understand why I need to go through this,
however.

Glenn [sig][/sig]

 

[unit512]

PROBLEM SOLVED...THANKS ALL.

Part of it was aliasing...i.e. joe@xxx.com
is really pop account xxx01.

The other part was -- my mail server was
sending mail from my joe account to my john account.
These are two different pop accounts!!!!

So, Exchange kept trying to forward my mail to another
server. [sig][/sig]