MS-CRM Integration

[davea2]

Hi

I am trying to IPO integration to MS-CRM working, however to no avail. I do not get the "Dial" icon in the CRM web client, just 3 icons on the tool bar that pop up a dialog with the word "test".
tried uninstalling etc etc - just the same.
Anyone successfully done this or have some ideas?
Thanks

Dave

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[PlatinumGuy]

There is a tech bulletin about this, search the knowledge base for it.

This is a known issue that they ahve issued a tech bulletin about.

Im not at work at the mo so i cannot give you a bulletin number.

Apologies, there is def a tech bulletin about it.

ACA - IP Office Implement
ACS - IP Office Implement
ACE - IP Office Implement

 

[davea2]

I found Global Tech Tip 77 from June 23 2005 but this refers to CRM 1.2 with Integration 2.1.2.

The files to manually edit are different now...

Tried re-installing CRM in the Deafult Web site, but didnt help....

This seems really flaky

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[davea2]

Anyone able to shed any further light on this for me?

MS CRM 3.0 Pro
Windows 2003 Std Server

Thanks!!

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[Bkpagos]

Client Installation Notes
The default website within IIS utilises port number 80. If during the installation of MSCRM the
option to create a new website is selected, it will use port 5555.
The client installation assumes the web server connection to be port 80. If a new MSCRM
website has been created then the client will need to be re-configured to authenticate with the
server successfully. On the client machine, this can be achieved with the following steps:
1. Navigate to the following directory : Program Files\Avaya\Avaya Microsoft CRM
Integration Solution
2. Edit the following file : AvayaMSCRMEx.exe.config
<setting name=”crmportNumber” serializeAs=”String”>
<value>5555</value>
3. Save changes and restart the CRM client application.

 

[davea2]

Tried it on 80 and 5555
The issue is that the Avaya CRM server installation attempts to modify the ISV.Config.xml file but the latest,
I think, 3.0.5300.0, version of CRM does not have one of these, but a ISV.Config.xsd file which is WAY
different as you can imagine, and the manual install notes do not relate to an XSD file.

Set-up:
Windows Server 2003 R2 Standard Edition Service Pack 1
IIS 6.0
MS-CRM 3.0.5300.0

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