Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
MS Communicator/ IPO 500 5.0 1
- Thread starter HELPATECH
- Start date
-
1
- #2
Exchange 2007 doesn't run Microsoft Office Communicator (MOC). That would require an Office Communications Server (OCS).
MOC would not provide anywhere near the level of control over the phone that Phone Manager does. That being said OCS can integrate with IP Office.
Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M,
ACE Implement: IP Office
TIA-CTP, MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
MOC would not provide anywhere near the level of control over the phone that Phone Manager does. That being said OCS can integrate with IP Office.
Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M,
ACE Implement: IP Office
TIA-CTP, MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
- Thread starter
- #3
- Thread starter
- #4
okay, after reading on the OCS, it is compatable with SIP,Voip phones IPO 5.0 can use SIP is there way i can make it wrk on SIP lic.
I rather use Phone MGR PRO, but customer bought OCS and now wants it to work with IPO, can i get any more advice.
he has installed the OCS client on the 4 user so far and now the phone MGR lite is not working.
not familiar with OCS any help thanks
I rather use Phone MGR PRO, but customer bought OCS and now wants it to work with IPO, can i get any more advice.
he has installed the OCS client on the 4 user so far and now the phone MGR lite is not working.
not familiar with OCS any help thanks
No. OCS will not integrate fully with SIP licenses only although you can integrate the MOC via OCS as a single line set without presence and such.
The Zeacom integration solution is the only way to fully integrate at this point.
Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M,
ACE Implement: IP Office
TIA-CTP, MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
The Zeacom integration solution is the only way to fully integrate at this point.
Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M,
ACE Implement: IP Office
TIA-CTP, MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
- Thread starter
- #6
ok, what you have attach is VERY helpfull but i think i got confused..
i am trying to understand it..
When making in outside or inside call they will use OCS client or they will have to use the Zaecom client..
And i am trying to understand it like PH MGR..
thanks
i am trying to understand it..
When making in outside or inside call they will use OCS client or they will have to use the Zaecom client..
And i am trying to understand it like PH MGR..
thanks
Zeacom is just the integration between OCS and IP Office. Converts IP Office data into OCS data. The client you would use, is the Microsoft Office Communicator (MOC). But MOC is a phone in and of itself much like Phone Manager in Soft Phone mode. While it can have very basic control over your phone I would never position it against Phone Manager.
It would help to know what the client is looking for out of the MOC client and if MOC can even do it to begin with.
Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M,
ACE Implement: IP Office
TIA-CTP, MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
It would help to know what the client is looking for out of the MOC client and if MOC can even do it to begin with.
Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M,
ACE Implement: IP Office
TIA-CTP, MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
- Thread starter
- #8
he is trying to replace ph mgr for the OCS,
OCS will make the call from outlook now, but it is greyed out
i am thinking while i am writhing.
cant we just disable OCS calling feature and just use ph mgr to call out and just use OCS, presence,file share et,etc,etc,for its purpose
and if so how can i do it.
Customer has installed OCS on the user and ph mgr wont work now. like i told him the OCS took control to make an outside call vrse the ph mgr.
he is okay if we could make ph mgr work again and than they will use OCS for its purpose, just not calls
OCS will make the call from outlook now, but it is greyed out
i am thinking while i am writhing.
cant we just disable OCS calling feature and just use ph mgr to call out and just use OCS, presence,file share et,etc,etc,for its purpose
and if so how can i do it.
Customer has installed OCS on the user and ph mgr wont work now. like i told him the OCS took control to make an outside call vrse the ph mgr.
he is okay if we could make ph mgr work again and than they will use OCS for its purpose, just not calls
- Thread starter
- #10
If the voice features are grayed out I would think they have OCS deployed without voice services.
Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M,
ACE Implement: IP Office
TIA-CTP, MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M,
ACE Implement: IP Office
TIA-CTP, MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
- Status