Moving a user on server edition from one gateway to another.

[NortelAvayaBlue]

Moving a user on server edition from one gateway to another.... If i have a user on an expansion gateway on server edition, and i need to now move them to another gateway, is there a way to copy and paste that user? Secondly, how can i prevent that user from losing all their voice mail messages when doing such?

I need to move users from one expansion gateway to another because bridge appearances do not cross SCN from one gateway to another otherwise i would just leave them where they are. So is it true that bridged appearances don't cross SC on server edition?

 

[tlpeter]

You have to do nothing as the user should be programmed on the server and not on the expansion system
And i wonder why bridge appearances do not work over a SCN as that should work as far as i know.

BAZINGA!

I'm not insane, my mother had me tested!

 

[NortelAvayaBlue]

I tried to have bridged appearances across expansion gateways and user in separate gateways do not show up in other gateways. So maybe i should not have said SCN. ?? I cant cut and paste users from one gateway to another either. I called Avaya and they sent me to

http://marketingtools.avaya.com/knowledgebase/

and showed me this note.

Server Edition User Management
In a Server Edition network, individual users are still added to the configuration of a particular server. Typically they are added to the configuration of the server that hosts the user's physical extension or supports their main place of work. That server is treated as the host system for the user. However, once a user is added to the configuration of a particular system, their settings can also be accessed and edited under the Users grouping at the top of the navigation pane of Manager.


He also gave me this info from the same website.

Changing a User's Extension
Changing a user's extension number automatically logs the user in on the matching base extension if available and the user doesn't have Forced Login enabled. If Forced Login is enabled, then the user remains on the current extension being used until they log out and log in at the new extension.

Note that changing a user's extension number affects the user's ability to collect Voicemail messages from their own extension. Each user's extension is set up as a "trusted location" under the Source Numbers tab of the User configuration form. This "trusted location" allows the user to dial *17 to collect Voicemail from his own extension. Therefore if the extension number is changed so must the "trusted location".

The following related configuration items are automatically updated when a user extension is changed:

• User, Coverage and Bridged Appearance buttons associated with the user.
• Hunt group membership (disabled membership state is maintained).
• Forwards and Follow Me's set to the user as the destination.
• Incoming call routes to this destination.
• Dial in source numbers for access to the user's own voicemail.
• Direct call pickup buttons are updated.
• The extension number of an associated extension is updated.


So i am still stuck with the same question. How do i save user data, i.e. voicemail MSGs when i move a user from one gateway to another? ideas??

 

[tlpeter]

You still did not read well
The users should be programmed on the server, not the expansion system.
When all the users are on the server then you do not have this problem i think.


BAZINGA!

I'm not insane, my mother had me tested!