Moved offices and phone system is 90% working

[john3250]

We moved offices and I moved the phone system Partner 6.0
At the new location we have the same phone numbers and same extensions.
I setup everything so that everyone has the same extension and same physical phone
We have 5 incoming phone lines - all programmed to individual phone buttons, we press these to get an outside line)
We have 8 extensions - all programmed to individual phone buttons, I can look at my phone and see who is on their phone)
Everything is working as expected
Except................
On every phone:
1) The button for Extension 10 is lit at all times (as though she was on her phone - receptionist)
2) The button for main phone line (line 1) is lit at all times

If I press any button to get an outside line they all work (I get dial tone) except line 1 (which is lit continuously)
The button for line 1 I get nothing

If I press button for Extension 10, I hear the company voice mail message almost immediately
I have no idea why pressing a button programmed to an extension would kick off our company voice message

From any phone it looks like the receptionist is using line 1 but nobody is

I have the 5 incoming lines plugged into the top of the cards
I have the 8 extensions plugged into the lower part of the card where all the extensions plugs are located

Anybody have any ideas for me to look at.

Thanks in advance
John

 

[Telecomboy]

See if #505, group 7, extension 10 is assigned. change it to not assigned.

 

[TouchToneTommy]

Go back to the control unit, and unplug Ext. 10. Does line 1 go out? Does the auto-intercom button for Ext. 10 go out? If so, plug it back in, if the lights come back on, go to the jack at the wall and the phone. Check the lights again.

I once had a service call where Ext. 10 would not disconnect from a call, even when the handset was put back in the cradle. Turns out they were using a Plantronics headset that plugged into the AUX port on the bottom of the phone, and the receptionist stashed the base unit in the top desk drawer, pressing the ON button at the same time. The parallel extension was off hook at all times.

 

[john3250]

I got it working.
Thanks for the suggestions everyone.
The solution=the port/jack for extension 12 was bad. unplugged that phone jack on the board and everything went back to normal.
How that port affects the incoming line I have no idea, but it works now, put a piece of tape over that jack so that in 6 months when I forget this I won't plug anything into it
Again thanks for the replies

 

[TouchToneTommy]

Ext. 12 is programmed to select line 1 when it goes off hook. When you plugged in a shorted line cord, that's what it did! I don't believe it is the port on the phone system that is bad, but what you are plugging into it. Try a known working phone in the port of the phone system before writing it off.

 

[john3250]

Tommy,

It appears you may be correct. I plugged a working extension into the Ext 12 jack and everything worked fine.
I plugged the ext. 12 phone wire into a different phone jack and it failed.
So it appears I do have an issue with the wiring for ext 12.
Thanks for your suggestion.