MOST SERVICES WON'T START AFTER SOPHOS IDE INSTALL

[Jillp]

After installing monthly sophos upgrade and associated ide files to my Exchange 5.5 server the Event Service, Information Store, Internet Mail Service and Message Transfer Agent will not start.

Have had several errors including 7000, 7001, 7024 and errors 2140 and 4021. Some of my research indicates disaster recovery procedures may be my next step.

Can I get a second opinion? Preferably a different one.

TIA Jill

 

[julianf]

Hi,

I'm not familar with the software that you have installed, but before considering a rebuild of the server, make sure that you have done some of the obvious that you probably have done already!

Run your service packs again (SP6 and Exch SP4 - if using NT4).

Try un-installing the Sophos software and then running the service packs again. You never know, it may not be necessary to do a recovery.

Good luck.

Jules

 

[janneman]

Are you upgrading the mailserver manualy with a local installation or are you upgrading from a CID (Central Installatin /Directory)? This makes a difference...

 

[dkediger]

Contact SOPHOS, they should be able to have a fix for this.