Most popular PBX in HOTEL/MOTEL

[desertinn]

What do you guys think is the most popular system used and installed in the HOTEL / MOTEL enviroment.

What do most customers and you vendors find the most stable and reliable even the older systems.

 

[desertinn]

Are you referring to Nortels Option 11 line? My only concern is that Nortel is now Avaya and they are EOL the entire product line.

 

[GordonKapesMZ4]

From what I understand, the CS1000 evolved out of the Options series, and based on some reliable sources, the CS1000 will continue to be manufactured and supported for some time to come. You will also be able to get EOL products for years to come on the secondary market, as you can still buy Meridian SL-1 equipment from the 90's from some distributors.

Get a hold of an Avaya source and back my information up for sure....but from what I know, the Communication Servers are one reason Avaya wanted to get their hands on the Nortel Enterprise networks.

 

[GordonKapesMZ4]

But with that said, I did go into a JW Marriott at a different location, that just opened, and it looked as though they were using a new NEC IP/PBX.

 

[desertinn]

I am concerned that key codes will not be available. For example what if I want to buy on the secondary market and want to add more TN's or meridian Mail or even add the hospitality package.

Will these be additional licenses be available?

 

[GordonKapesMZ4]

I know additional licenses will be available for a long time to come. Additionally, no EOL has been announced for the Communication Server products. There have been rumors floating around on here that the product could be discontinued next year or in 2018, so I guess your best resource would be an Avaya dealer.

Maybe most guests wouldn't care, but staying at the JW Marriott in Grand Rapids, MI was an awesome experience and having an 1120E in each guest room was quite impressive, especially for a business traveler.

Those Cortelco or Telematrix phones most hotels use as analog phones in hotel rooms are inexpensive, but they are not very robust and need to be replaced frequently. What impressed me about this hotel was the fact that the network was an entire IP based system from the hallway phones which were 1110s to the room phones which were 1120E's and i2007's in the suites to the 1140E's in office areas. One type of wiring throughout the building for simplified unified IP communication. The feature buttons were labeled so easily with a backlit display, that it was impossible to not know how to use your guest room phone.

It does concern me though that the latest JW Marriott I went to that just opened, had some "no name" digital system that wasn't IP based, either Marriott has sliced their ties to Nortel/Avaya or there was a competitive bid that outbit Nortel/Avaya CS1000.

I am partial to the legacy Nortel phones for their functionality, superior IP and digital voice quality (having been the developers of the digital switch) to the way the phones actually look on a desk, they are quite impressive.

So explore your options....Cisco has pretty nice phones, Avaya has some nice IP sets in the 9600 series and Siemens has a rather futuristic durable looking IP set as well....as far as the others....well they all seemed to pretty much use Nortel or Cisco as their base design and then they tweaked the systems a bit and put their name on them.

Just my opinion.....

 

[SNSSMIS]

If you are going to use a Mitel with a Hotel Motel Package, get a console.

 

[OzzieGeorge]

Down under I would say the NEC systems have a large market share. I did however come across quite a few Alcatels as a major hotel chain is French owned!

 

[nytalkin]

worldwide, Mitel has the lion's share of the lodging market. Mitel built the compnay on the lodging solution. SX200 ICP is the best choice for small to medium hotels, 3300ICP for medium to large. All peripheral application vendors for PMS and POS support Mitel integrations as well.

NO GOOD DEED GOES UNPUNISHED!

 

[desertinn]

Someoone once told me a story about Mitel and that they had a lot of AT&T and Bell System involvment from way back in the old days before deregulation

 

[GordonKapesMZ4]

Desert,

Based on some of my earlier posts, have you looked into the Avaya CS1000 with Hotel Package? I assume the keycodes will be around long after we are.

Nortel had a lot of involvement with Bell Canada via Bell Northern Research throughout the years.