Most of the calls are ending in front desk

[acajoee]

I have a toll free number ending in a DID number but only 2 calls are ending right and the others are going to my front desk.

I have an ISA programming.

TYPE RDB
CUST 00
DMOD
ROUT 99
DES
TKTP ISA
NPID_TBL_NUM 0
DTRK YES
BRIP NO
DGTP PRI
MODE PRA
IFC D100
SBN NO
PNI 00000
SVRT 80
82
NCRD NO
NSF YES
COTR 80
WATR
CHTY BCH
DCDR NO
ICOG IAO
SRCH RRB
TRMB YES
ACOD 7199
TCPP NO
TARG
CLEN 1
BILN NO
OABS
ICIS YES
TIMR ICF 384
OGF 384
EOD 13952
NRD 10112
DDL 70
ODT 4096
RGV 640
GRD 896
SFB 3
NBS 2048
NBL 4096
TFD 0
DRNG NO



*****************


TYPE RDB
CUST 00
DMOD
ROUT 82
DES
TKTP COT
NPID_TBL_NUM 0
PRIV NO
SAT NO
RCLS EXT
DTRK YES
BRIP NO
DGTP PRI
ISDN YES
MODE PRA
IFC D100
SBN NO
PNI 00000
NCNA YES
NCRD YES
ISAR YES
RTN 99
MIN 0
MAX 28
NCOS 1
IEC ???
CPUB OFF
DAPC NO
BCOT 0
DSEL VOD
PTYP PRI
AUTO NO
DCDR NO
ICOG OGT
RANX NO
SRCH LIN
STEP
ACOD 7198
TCPP NO
TARG 01
CLEN 1
OABS
TIMR ICF 384
OGF 384
EOD 13952
NRD 10112
DDL 70
ODT 4096
RGV 640
FLH 510
GRD 896
SFB 3
CRD 512
NBS 2048
NBL 4096
TFD 0
LEXT 100
CDR YES
INC NO
LAST NO
QREC NO
OAL YES
AIA YES


PAGE 002

OAN YES
OPD YES
NATL YES
MUS NO
EQAR NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
TTBL 0
PLEV 2
MCTS NO
ALRM NO
ART 0
SGRP 0
AACR NO
******************

TYPE RDB
CUST 00
DMOD
ROUT 80
DES
TKTP DID
NPID_TBL_NUM 0
SAT NO
RCLS EXT
DTRK YES
BRIP NO
DGTP PRI
ISDN YES
MODE PRA
IFC D100
SBN NO
PNI 00000
NCNA YES
NCRD NO
ISAR YES
RTN 99
MIN 0
MAX 24
NCOS 1
CPUB OFF
DAPC NO
BCOT 0
DSEL VOD
PTYP DCO
AUTO NO
DNIS NO
DCDR NO
ICOG ICT
STEP
ACOD 7196
PII NO
TARG
CLEN 1
BILN NO
OABS
INST
IDC YES
DCNO 0
NDNO 0 *
DEXT NO
DNAM NO
ICIS YES
TIMR ICF 384
OGF 384
EOD 13952
NRD 10112
DDL 70
ODT 4096
RGV 640
FLH 510
GRD 896
SFB 3
NBS 2048
NBL 4096
TFD 0
DRNG NO
CDR NO
MUS YES


PAGE 002

MRT 40
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
TTBL 0
PLEV 2
MCTS NO
ALRM NO
ART 0
SGRP 0
AACR NO
*************
REQ: ltm
CUST 0
ROUT 99

TYPE TLST
TKTP ISA
ROUT 99
DES
TN 001 01 MBER 1
TN 001 02 MBER 2
TN 001 03 MBER 3
TN 001 04 MBER 4
TN 001 05 MBER 5
TN 001 06 MBER 6
TN 001 07 MBER 7
TN 001 08 MBER 8
TN 001 09 MBER 9
TN 001 10 MBER 10
TN 001 11 MBER 11
TN 001 12 MBER 12
TN 001 13 MBER 13
TN 001 14 MBER 14
TN 001 15 MBER 15
TN 001 16 MBER 16
TN 001 17 MBER 17
TN 001 18 MBER 18
TN 001 19 MBER 19
TN 001 20 MBER 20
TN 001 21 MBER 21
TN 001 22 MBER 22
TN 001 23 MBER 23
TN 002 01 MBER 24 MEGA2
TN 002 02 MBER 25 MEGA2
TN 002 03 MBER 26 MEGA2
TN 002 04 MBER 27 MEGA2
TN 002 05 MBER 28 MEGA2
TN 002 06 MBER 29 MEGA2
TN 002 07 MBER 30 MEGA2
TN 002 08 MBER 31 MEGA2
TN 002 09 MBER 32 MEGA2
TN 002 10 MBER 33 MEGA2
TN 002 11 MBER 34 MEGA2
TN 002 12 MBER 35 MEGA2
TN 002 13 MBER 36 MEGA2
TN 002 14 MBER 37 MEGA2
TN 002 15 MBER 38 MEGA2
TN 002 16 MBER 39 MEGA2
TN 002 17 MBER 40 MEGA2
TN 002 18 MBER 41 MEGA2
TN 002 19 MBER 42 MEGA2
TN 002 20 MBER 43 MEGA2
TN 002 21 MBER 44 MEGA2
TN 002 22 MBER 45 MEGA2
TN 002 23 MBER 46 MEGA2
TN 002 24 MBER 47 MEGA2

 

[JJhere]

Make a call that ends at the front desk, trace the call in LD 80, see what dnis digits are being delivered and make sure they match your ext. numbers.

 

[acajoee]

I'm receiving 1001. I did a tracert to Extnesion 5000 (Front desk) and I saw as dialed number 1001.

 

[nanningmiss]

What if you make more than 2 calls to the DID at the same time?

What if you make more than 2 internal calls to the extension (I belive it is 1001) at the same time?

 

[acajoee]

I have a PSTN Route (ISA) and Internal Route (VoIP). Now, if I dial 1001 any amount of calls from Mex to CAN over VoIP the call is ending right. But If I dial more than 2 calls at same time over PSTN (Long Distance)My third call goes to front desk in CAN.

let me give more details,

DID in CAN is XXXYYYY1001 and it is ending in a phantom DN 1001 and this phantom is with DCFW to DN over VoIP.

 

[acajoee]

making 2 calls at same time to DID ne call is sucessful another it is not, 2nd goes to Front desk

If i make 2 calls internally all calls are sucessful

 

[nanningmiss]

May we see the TNB of 1001?

Could it be the difference between HUNT and EHT?

 

[acajoee]

The TN of 1001 is:


DES HR
TN 065 0 00 00 PHANTOM
TYPE 500
CDEN 4D
CUST 0
WRLS NO
DN 1001 0 MARP
CPND
NAME TOLL FREE NUMBER
XPLN 16
DISPLAY_FMT FIRST,LAST
AST NO
IAPG 0
HUNT
TGAR 0
LDN NO
NCOS 7
SGRP 0
RNPG 0
XLST
SCI 0
SCPW
CLS UNR DTN FBD XFD WTA THFD FND HTD ONS
LPR XRD CWD SWD MWD RMMD SMWD LPD XHD SLKD CCSD LND TVD
CFTD SFD MRD C6D CNID CLBD AUTU
ICDD CDMD LLCN EHTD MCTD
GPUD DPUD CFXA ARHD OVDD AGTD CLTD LDTD ASCD
MBXD CPFA CPTA DDGA NAMA
MCRD
EXR0 SHL ABDD CFHD DNDY DNO3
USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTU
PLEV 02
AACS NO
MLWU_LANG 0
FTR DCFW 16 66661005106
DATE 29 JUL 2010

 

[nanningmiss]

Not sure if it works to change the phantom TN setup to a dummy ACD queue.

Or could it be done by IDC table?

 

[acajoee]

I did a dummy ACD with NCFW to VoIP. But it is same problem.

 

[GHTROUT]

I'd look at the LD21 MPO_DATA for causes. Or, confirm the TRMB (Tromboning) is set the way it should.

Look at the TRMB prompt in the Routes.

Study the MPO_DATA prompts, and study TRMB - I bet the issue lies in one of those

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