Hello,
With AddTapi v2 and Avaya, i am currently trying to park line and monitor if Customer on parking line hangup the call.
Currently, when i park the line, the call status is not update anymore, it stay on idle status. I dont receive calldisconnected event, the only way i found to monitor the line is try to pick it up, if it crash, remove call from active call collection.
Is there an efficient way of knowing if a parking line is really still active with addtapi?
Thank you
With AddTapi v2 and Avaya, i am currently trying to park line and monitor if Customer on parking line hangup the call.
Currently, when i park the line, the call status is not update anymore, it stay on idle status. I dont receive calldisconnected event, the only way i found to monitor the line is try to pick it up, if it crash, remove call from active call collection.
Is there an efficient way of knowing if a parking line is really still active with addtapi?
Thank you