Monitoring Cognos Services / Processes

[dinho1975]

Hi,

I am looking for a solution that monitors (and alerts by email and SMS) Cognos processes when they hang or go over a pre-defined threshold, namely the following:

cogbootstrapservice.exe
BIBusTKServerMain.exe
Java.exe

I am currently using a monitoring tool called Nagios to monitor cogbootstrapservice.exe.

I understand that Java.exe is a service that is also used by other applications (like Internet Explorer), and therefore would like to only monitor the relavant (sub-)services (for example Agent Service, Batch Report Service, etc...) that appear listed in Cognos Server Administration.

Regarding the BIBusTKServerMain.exe, it is probably a bit more tricky because there usually is more than one instance of it.

Any ideas of which tools I can use to achieve my objective?

Any help would be much appreciated.

Regards,
Dinho

 

[BICentre]

Hello, I'm not familiar with a 3rd party tool but have you tried to find the corelation between the process values for cogbootstrapservice.exe, BIBusTKServerMain.exe, Java.exe and the specific Cognos activities that you're performing? If so, then you can use the Audit package along with Event Studio to manage this. Another idea would be to see what happens if you set your logging to FULL for all services and review what info is captured in the cogserver.log. I would also try to view this info from the logconsole.exe that is in your C8 install.../bin folder.

I believe that the Java.exe would be the most difficult to manage because it could be used by other processes.

Wallace Taylor

http://bicentre.blogspot.com

 

[dinho1975]

Hi Wallace,

Thanks for the info and suggestions.

Regards,
Dinho