monitoring an agent using an analog set?

[PHXAZ]

This may be an anusual request but I have a client with a small call center 8 agents and want to be able to monitor the agents using an analog set.
I've never had to do it before but I guess it might be possible. has anyone here done it on a live sceneraio.

BCM506.0

"Friends,Romans,Countrymen lend me your ears I come to ask for help and to give it, lets not argue on who is best or worst lets just help each other

 

[curlycord]

Do you know why they want to use an analog set instead of a digital?

Problem is choices in menu/display.



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curlycord

http://www.curlycord.com

 

[PHXAZ]

they want to be able to take a plain wireless set and walk around and be able to monitor.
its dumb since they are in the same room and they could just as easy get a wireless headset and monitor from the desk and then walk around.


"Friends,Romans,Countrymen lend me your ears I come to ask for help and to give it, lets not argue on who is best or worst lets just help each other

 

[snowman50]

as i remember call monitor feature 905 needs to be on a 2 line display phone in order to se the prompts such as agent id and join etc

Feature 905 - Monitoring Agents
You can monitor calls by using memory buttons that you program with the Feature Codes for monitoring.

NOTE: To use F905 you must program it to a memory button and press the
F905 button to monitor agent calls.


Factors for Monitoring Agents
 More than one supervisor can log on to the same skillset.
 An agent can be monitored by only one supervisor at a time.
 While you are on a call, do not initiate a monitoring session.
 You must use a two line display telephone.
 Use a headset rather than hands free when you monitor calls. This ensures call privacy and reduces the office noise level. The headset must be plugged into the headset port on the bottom of the telephone. If you pick up the handset when the headset is plugged in, the handset does not work.
Silent Monitoring of Agents
 When you monitor calls, you are not detected by the agent or callers.
 You monitor all of the calls on an agent's telephone, rather than on a call-by-call basis.
 When the current call is completed, the monitoring session of the agent continues.
 You do not have to reestablish the monitoring session.
 You must be logged on before you can monitor calls.
 While you monitor an agent’s calls you monitor all of their calls, including their personal calls.
 Tell agents that if they make a call that they do not want monitored, they must first log off as an agent, then log on again when they complete the call.
 You do not have Contact Center calls sent to you while you use F905.