Monitor BCMS skill 1

[Behind8ball]

When I monitor a skill, I have a agent that comes up NOT DEFINED, the agents name is in the hunt group so I'm not sure why it is displayed this way.


Eric Smith 2053 2053 Avail 12:34 0 0 1
NOT DEFINED 2032 2032 Avail 12:10 0 0 0

 

[AvayaTier3]

This is where names are defined for BCMS agents for non-EAS

Command: change bcms-vustats loginIDs


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[Behind8ball]

That's it, thank you