MOH

[HiDesert]

I have a 2 cabinet Magix 4.71 with MM 4.0 and a PRI ckt.
The problem I'm having is the music on hold sounds distorted.
I have changed the line port, installed RDL TX-1W MOH Amp between the
Radio and the Magix...the music into the line port sounds perfect.
I am using the 600 OHM balanced MOH input from the source.
Once I have the operator put me on hold...it sounds distorted...
I am at a loss as what could be the problem....
Any Ideas..Thx

 

[critchey]

Are you calling in on a cell phone and then having operator put you on hold? Are there spots with just music that sound bad but you have an area that also has someone speaking and it sounds clear? Most cell phones filter non voice "noise" and it makes MOH music sound bad.

 

[HiDesert]

No calls thru a cell phone....I made the call from within the building...
No speaking..just music....sounds bad most of the time...i've turned down
the volume on the MOH amp to low so it won't sound too bad.

 

[merlinman]

MOH is supposed to be from an 8 OHM, 1 WATT Source. It sounds like you may be overloading the Impedance a bit.

http://merlinmanswebpage.yolasite.com

 

[CallGP]

I had a similar problem...sound distorted...install MOH adapter.
same result, no matter what the sourse was...I never got it resolved

 

[WikiTech]

Put your butt-set on the input and listen to what's playing (unplug from system - connect & monitor) You can tell if it's distorted. Try another music source (radio-personnel C.D. player) to eliminate port issue (which you have already done) "installed RDL-TX-1W MOH adapter" scares me. Never had to Amplifi input.

 

[CallGP]

I did place a butt-set at the input to the line port and no distortion. Only when put on hold do I hear the
distortion...
No matter how I connect the input music source...with or without the adapter....the result is the
same...what goes in does not come the same.
This is the only Magix I've worked on that has had this issue....??????
I at a loss as what to do next....

 

[exsmogger]

Try assigning another analog line port to be the MOH port, if available.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[CallGP]

That's the 1st thing I did was to change the line port....
still the same distortion...
I changed the MOH port assignment to Loudspeaker paging to
see if anything change...now no sound at all.
Go figure

 

[Dexman]

Merlinman mentioned that the MOH should be 8 ohms x 1 watt.

The Magix at my Church has MOH being supplied by a true MOH player and the online adapter. No audio problems .

I "FEATURE 00"

http://dexman.webs.com/