MOH not working

[avaya137xx]

Hi All,

I have MOH on audio group 2.
It's intermittently working.

When I trace it I don't see any issues with gateway or Val board.

And audio file is on each gateway and Val board.

 

[cgogan13]

Is it intermittently working for the same people or does it work for some people all the time and not others all the time?

 

[avaya137xx]

It is intermittently working for all the users .

 

[kyle555]

What release of CM?

 

[dialtonebone]

Are you positive that the RTP path (shown in 'list trace station') is valid and allowed on your network?

 

[avaya137xx]

cm is 8.1

yes , in the list trace station , I dont get to see anything much .

101xxxx is the Announcement number and we have MOH file on it with .WAV format.
and if i call the Announcement number from my internal avaya phone it works intermittently .

 

[Sean655]

Is it possible that one of the MOH files could be corrupt? Can you set the MOH announcement to a specific board and see if the problem still exists?

 

[kyle555]

There's 3 MRs for MOH on 8.1

https://downloads.avaya.com/css/P8/documents/101058326.

Patch/gw firmware maybe?

 

[avaya137xx]

avaya suggested reset system 4 once
we have tried that and currently we are monitoring the Issue