CM 8, using val boards for announcement for MOH, announcement in music source.
Has anyone seen this issue.
Call routes to queue, agent answers, talks to caller, transfers caller to another VDN, call goes to queue, caller hears MOH while waiting, agent answers call in queue, caller can hear agent but still hears MOH agent does not hear MOH.
Agent can remove MOH from caller's side by putting call on hold and coming back to call.
- Stinney
“The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius
Has anyone seen this issue.
Call routes to queue, agent answers, talks to caller, transfers caller to another VDN, call goes to queue, caller hears MOH while waiting, agent answers call in queue, caller can hear agent but still hears MOH agent does not hear MOH.
Agent can remove MOH from caller's side by putting call on hold and coming back to call.
- Stinney
“The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius