MOH for multiple callers on single device 1

[dctechguy]

I'm maintaing CUCM R6. If I have multiple calls on hold on a single phone (single line), why is it only the first caller will hear the MOH? Is that right or am I missing something in the config or settings?

 

[pndscm]

All callers on hold should get MOH. Check your Device Pools and see if all phones have access to the Media Resource Group List that contains your MOH servers.

 

[dctechguy]

We have set which Audio Source to use in the Clusterwide Parameters (Default Network & User MOH Audio Source ID) settings. Do you still need to mess with Media Resource Group & Lists? We are able to get MOH for the first call that is put on hold from a device, it's the second or third call from that same device that does not get MOH.

 

[pndscm]

Do the second, etc callers get beeps or nothing? If all callers hang up and a caller that didn't get MOH before is the first on hold, do they get MOH?

Sorry for all the questions, trying to get an idea.

 

[dctechguy]

pndscm, thanks for info. I have been informed our vendor is coming in to take care of some other things on our CM so I will throw this issue at him while he is here. Thanks again!