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MOH for Agents

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Spudmoooo

Technical User
Apr 12, 2006
34
AU
Hi, I have a CM5.1.2 S8500 with EAS. Is it possible to pipe MOH / Radio to agents when they are not on a call ?
 
Wouldn't an overhead paging with a music source piped into the speakers be better? This way they would not be on the phone (tying up a line appearance) listening to music.

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I agree with mikeydidit - we did that same thing years ago with Muzak, tying it into the phones for MOH and overhead paging speakers (along with white noise) to help with the background noise. Worked very well. The only complaint was different tastes in music, but you're never going to make everyone happy!
 
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