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MOH for Agents
- Thread starter Spudmoooo
- Start date
mikeydidit
IS-IT--Management
Wouldn't an overhead paging with a music source piped into the speakers be better? This way they would not be on the phone (tying up a line appearance) listening to music.
"A people that values its privileges above its principles soon loses both."
- Dwight D. Eisenhower (1890-1969), Inaugural Address, January 20, 1953
For the best response to a question, read faq690-6594
"A people that values its privileges above its principles soon loses both."
- Dwight D. Eisenhower (1890-1969), Inaugural Address, January 20, 1953
For the best response to a question, read faq690-6594
I agree with mikeydidit - we did that same thing years ago with Muzak, tying it into the phones for MOH and overhead paging speakers (along with white noise) to help with the background noise. Worked very well. The only complaint was different tastes in music, but you're never going to make everyone happy!
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