Recently I was told that our MOH is no longer working, but the background music (F86) on each handset is fine. I've checked system programming and On Hold is set to "Music" and Background Music is set to "Y".
When I call in from my cell phone, or call another set internally and put the call on hold all I hear is silence... No static, no tones, and definitely no music.
What can cause the background music to be just fine but the MOH to not work?
Thanks in advance!
When I call in from my cell phone, or call another set internally and put the call on hold all I hear is silence... No static, no tones, and definitely no music.
What can cause the background music to be just fine but the MOH to not work?
Thanks in advance!