Modular Messaging - Strange Message While Trying to Leave a Voicemail

[rileysj2]

Hello guys, I hope all is well!

I have a strange thing occurring on what seems to be ONE voicemail box at one of my sites. When callers try to leave a message, they hear an audible recording that 'Please make an entry soon or you will be disconnected, recording stopped, to continue recording, press 2' over and over again, essentially making it so that the caller cannot leave a message. Also, of note, that the greeting plays normally when you first dial the number.

Today is the first time that this has been reported.

Any ideas on what might be causing this? It doesn't seem to be a network issue since there are no reports of high bandwidth utilization and there are no other complaints about this issue from any other users.

Thanks for your time.

 

[ddog6601]

that ext might be found in one of your Avaya application servers. I had an issue similar a few years ago when we still had Modular Messaging.
Find it and remove it, I think I also had to a MAS Front End Database (FEDB) to fully resole is I remember correctly. First try and find if that ext is in your app servers.

 

[ddog6601]

take a look at this old thread

http://www.tek-tips.com/viewthread.cfm?qid=1734182