Modular Messaging Service Packs

[ccclown]

I have been given the job of updating our Modular Messaging. We are running 5.2 with Service Pack 2. I'm supposed to upgrade it to SP 18. I was told I first have to update it to SP8 before I could make the jump to sp18. When I look at release notes, my system is not at the minimum releases. I am at wso, mas and admin 9.2.150.0 and patch 8 9.2.150.13 I need to be at MAS version MM5.2GA+Patch 8 build 9.2.150.13 and MSS version MM5.2GA+Patch 8 build 5.2-11.0. Can anyone tell me where to get these or what my steps are?

Thanks
Jeff

 

[KenMeans]

Do you have access to the support site ?


Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[ccclown]

support.avaya.com? Yes. But I couldn't find anything about service packs on the site. The installation guide tells you how to install them, but nothing in depth about what loads or builds you can jump from.

 

[KenMeans]

Well I have some bad news for you. If you are at 9.2.150.0 that means that the system was never updated to GA.


GA is 9.2.150.13 (MM5.2GA+Patch 8) And if you have never done this before I darn sure would not attempt it as it will downgrade your system to MM 5.0 and then try to take it back to 5.2. And that will fail.

The MM5.2GA+Patch 8 was designed to be installed at the time of installation of the system and I can see this causing 8 ways of hell unless meticulously planned and executed. (lots of downtime as well)




Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[ccclown]

Thanks for the information Ken. I will let the higher ups know and plan accordingly.

Thanks again.