Here is the scenario:
We are using Commvault Galaxy 6.1
The user has indicated that they have saved the file on our file server over the last few months. The user also has print outs that would show that this is true.
They noticed the contents were wrong and asked for the file to be restored from the last time they modified the file.
We pull the tape from the following nights (of the last time modified) full backup that was 100% successful. The file on the tape is the same as what is currently on the file server and has not been updated for many months.
We know the backup was successful as we can restore other users files from that modified date range.
Any ideas or help is appreciated.
We are using Commvault Galaxy 6.1
The user has indicated that they have saved the file on our file server over the last few months. The user also has print outs that would show that this is true.
They noticed the contents were wrong and asked for the file to be restored from the last time they modified the file.
We pull the tape from the following nights (of the last time modified) full backup that was 100% successful. The file on the tape is the same as what is currently on the file server and has not been updated for many months.
We know the backup was successful as we can restore other users files from that modified date range.
Any ideas or help is appreciated.