Modem Problem 1

[apwestgarth]

Hi I wonder if any of you can help me, I have a problem with a system whereby the modem is not being displayed in the Device Manager yet when I run Network Troubleshooter it picks up the fact that the modem is there and installed. I cannot reinstall the modem, and I cannot uninstall it as I can't see it in device manager. The system is Win XP Home SP2, Athlon XP1700+ with 256mb RAM, Modem is Intel HaM Plus V.90 Modem. I am at a loss to explain why I can't see or use the modem.

Can anyone help please?

The network diagnostics output is below.

Thanks

Andrew

Internet Service
Default Outlook Express Mail Not Configured
Default Outlook Express News Not Configured
Internet Explorer Web Proxy Not Configured
Computer Information
- Computer System HOME-3XC3LN8WD2
AdminPasswordStatus = 3
AutomaticResetBootOption = FALSE
AutomaticResetCapability = TRUE
BootROMSupported = TRUE
BootupState = Normal boot
Caption = HOME-3XC3LN8WD2
ChassisBootupState = 2
CreationClassName = Win32_ComputerSystem
CurrentTimeZone = 0
DaylightInEffect = FALSE
Description = AT/AT COMPATIBLE
Domain = WORKGROUP
DomainRole = 0
EnableDaylightSavingsTime = TRUE
FrontPanelResetStatus = 3
InfraredSupported = FALSE
KeyboardPasswordStatus = 3
Manufacturer = ECS
Model = K7S5A
Name = HOME-3XC3LN8WD2
NetworkServerModeEnabled = TRUE
NumberOfProcessors = 1
- OEMStringArray
SMBIOS Support from AMI
Tested by James
PartOfDomain = FALSE
PauseAfterReset = -1
PowerOnPasswordStatus = 3
PowerState = 0
PowerSupplyState = 2
PrimaryOwnerName = Gordon & Elizabeth Nicholson
ResetCapability = 1
ResetCount = -1
ResetLimit = -1
- Roles
LM_Workstation
LM_Server
NT
Status = OK
SystemStartupDelay = 30
SystemStartupOptions = "Microsoft Windows XP Home Edition" /fastdetect /NoExecute=OptIn
SystemStartupSetting = 0
SystemType = X86-based PC
ThermalState = 2
TotalPhysicalMemory = 267894784
UserName = HOME-3XC3LN8WD2\Owner
WakeUpType = 4
- Operating System Microsoft Windows XP Home Edition
BootDevice = \Device\HarddiskVolume1
BuildNumber = 2600
BuildType = Uniprocessor Free
Caption = Microsoft Windows XP Home Edition
CodeSet = 1252
CountryCode = 44
CreationClassName = Win32_OperatingSystem
CSCreationClassName = Win32_ComputerSystem
CSDVersion = Service Pack 2
CSName = HOME-3XC3LN8WD2
CurrentTimeZone = 0
DataExecutionPrevention_32BitApplications = FALSE
DataExecutionPrevention_Available = FALSE
DataExecutionPrevention_Drivers = FALSE
DataExecutionPrevention_SupportPolicy = 2
Debug = FALSE
Distributed = FALSE
EncryptionLevel = 168
ForegroundApplicationBoost = 2
FreePhysicalMemory = 71428
FreeSpaceInPagingFiles = 468104
FreeVirtualMemory = 2054416
InstallDate = 19:26:18 18/03/2005
LargeSystemCache = 0
LastBootUpTime = 22:18:08 21/03/2005
LocalDateTime = 22:19:55 21/03/2005
Locale = 0809
Manufacturer = Microsoft Corporation
MaxNumberOfProcesses = -1
MaxProcessMemorySize = 2097024
Name = Microsoft Windows XP Home Edition|C:\WINDOWS|\Device\Harddisk0\Partition1
NumberOfProcesses = 40
NumberOfUsers = 2
Organization = Home
OSLanguage = 1033
OSType = 18
Primary = TRUE
ProductType = 1
QuantumLength = 0
QuantumType = 0
RegisteredUser = Gordon & Elizabeth Nicholson
SerialNumber = 55277-OEM-0015116-58890
ServicePackMajorVersion = 2
ServicePackMinorVersion = 0
SizeStoredInPagingFiles = 633240
Status = OK
SuiteMask = 784
SystemDevice = \Device\HarddiskVolume1
SystemDirectory = C:\WINDOWS\system32
SystemDrive = C:
TotalVirtualMemorySize = 2097024
TotalVisibleMemorySize = 261616
Version = 5.1.2600
WindowsDirectory = C:\WINDOWS
- Version 5.1.2600
Version = 5.1.2600
BuildVersion = 2600.0000
Modems and Network Adapters
- Modems Intel HaM Plus V.90 Modem
AttachedTo = COM3
BlindOff = X4
BlindOn = X3
Caption = Intel HaM Plus V.90 Modem
CompressionOff = %C0+DS=0,0;
CompressionOn = %C1+DS=3,0;
ConfigurationDialog = modemui.dll
CountrySelected = United Kingdom
CreationClassName = Win32_PotsModem
- DCB
28
0
0
0
0
194
1
0
21
32
0
0
0
0
- Default
60
0
0
0
0
0
0
0
0
0
Description = Intel HaM Plus V.90 Modem
DeviceID = Modem0
DeviceType = Internal Modem
DriverDate = 00:00:00 10/05/2001
ErrorControlForced = +ES=3,2,4;
ErrorControlOff = +ES=1,0,1;
ErrorControlOn = +ES=3,0,2;
FlowControlHard = &K3
FlowControlOff = &K0
FlowControlSoft = &K4
InactivityScale = "3c000000"
InactivityTimeout = 0
Index = 0
MaxBaudRateToSerialPort = 115200
Model = Intel HaM Plus V.90 Modem
ModemInfPath = oem5.inf
ModemInfSection = ham50
ModulationCCITT = +MS=V90,1,0,0,0,0;
Name = Intel HaM Plus V.90 Modem
PortSubClass = "02"
PowerManagementSupported = FALSE
Prefix = AT
- Properties
128
1
0
0
255
0
0
0
255
0
0
0
3
0
0
0
ProviderName = Intel Corporation
Pulse = P
Reset = AT&F
ResponsesKeyName = Intel HaM Plus V.90 Modem::Intel Corporation::Intel Corporation
SpeakerModeDial = M1
SpeakerModeOff = M0
SpeakerModeOn = M2
SpeakerModeSetup = M3
SpeakerVolumeHigh = L3
SpeakerVolumeLow = L0
SpeakerVolumeMed = L2
Status = Unknown
StatusInfo = 2
SystemCreationClassName = Win32_ComputerSystem
SystemName = HOME-3XC3LN8WD2
Terminator =
Tone = T
Network Adapters
- Network Clients
- Microsoft Terminal Services
Description = RDPNP
Manufacturer = Microsoft Corporation
Name = Microsoft Terminal Services
Status = Unknown
- Microsoft Windows Network
Caption = Workstation
Description = Creates and maintains client network connections to remote servers. If this service is stopped, these connections will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start.
Manufacturer = Microsoft Corporation
Name = Microsoft Windows Network
Status = OK
- Web Client Network
Caption = WebClient
Description = Enables Windows-based programs to create, access, and modify Internet-based files. If this service is stopped, these functions will not be available. If this service is disabled, any services that explicitly depend on it will fail to start.
Manufacturer = Microsoft Corporation
Name = Web Client Network
Status = OK


Andrew Westgarth
Web Developer

 

[bcastner]

http://support.microsoft.com/?id=825826

But the fact it is missing in Device Manger is worriesome.

 

[apwestgarth]

Thanks for the reply bcastner, I couldn't solve it using the list, so have had to reinstall - now working now think I must have had some nasties on the system which had screwed around with things, because any network cards that I added to test were not showing in device manager either!

Cheers



Andrew Westgarth
Web Developer