Mod Mess 3. System voice seems to be wrong codec

[Nick44]

Hi,
I have just inherited an MM.
There is separate MAS and MSS.
I'm not too well up on MM.
Here is the issue.
System works perfectly, but, when a user logs onto their mailbox, and the system reads back the mailbox owners name, the system audio is terrible, sounds like Richard Hawkins on Heroin!
I'm told it has been like this since install.
I think it is a codec issue, but I'm not sure where to look on the MM.
Human voice recording and playback is fine.


Speak softly and carry a big switch

 

[texeric]

That is probably the TTS version of the display name of the mailbox. If the subscriber re-records their name prompt through the TUI does the issue remain?

http://www.theviagroup.com

 

[Avayapbxtech]

Is anyone using the Fax feature within Modular Messaging? We need to determine if there is a way that the user can determine a normal call from a Fax when using this feature. We were told we could use a single phone number for both, but how can the users determine a Fax from a Phone call? That is the BIG question.....

 

[texeric]

They obviously can't determine that without answering the call. But if they answer and it is fax tone then just transfer the call back to themselves or hang up and if the fax is coming from an automatted machine it will retry. Just make sure you don't answer the next time it calls.

Typically I setup secondary numbers for this purpose.

http://www.theviagroup.com