Mobile Twinning 3

[Joeny0706]

I have a IP office manager version 9.1.7 build 163. I am trying to setup twinning with cell phones and it is not working. To start some of the phones say feature denied when I go to the twinning option on the phone. Some do allow me to configure it. But even when I put in all the correct info it does not work.
I have even tried to configure it within the manager and still unable to get it to work. All it does is act normal.

When I did configure one where the feature does not say denied and I call that line while looking at the phone it does show the number that I set to twin with but still just rings then goes to the phones voicemail.

At the moment I don't have any phones available that do not say feature denied. So to start does anyone know where there might be a setting that

The ones that do say feature denied I have looked at the use settings and extension settings within the manager and compare one that is not denied and I am not able to find any reason why this would be.

 

[Joeny0706]

Heidelberg
Joe

 

[lleeNC]

Thanks Joe. Once I'm in the office tomorrow (or Friday), I'll see what's going on and keep you updated VIA this thread.

- Louis

 

[Joeny0706]

This is the status the phone shows




but then durning the call it shows this

The number that shows after mobile twin call is one that I tried to set it to twin with during testing. But I then changed it to twin with a second one that is the one I need it to work with. If that makes sense. So the status does show twinning then during the call it shows it is twinning to another number besides the one the status shows as the destination I don't know what is going on. But either way it does not twin with any phone.

 

[lleeNC]

Hey Joe,

I forwarded this issue to a colleague of mine and you should hear back from someone this coming week or so. I'll keep track of this.

 

[Joeny0706]

k

Thanks