Mobile twinning

[Birdy213]

I have a system running 4.1(9). I upgraded it from a 3.2(something) cant remember. Now when using twinning it doesnt display the number that is calling but it shows the extn coming from. It used to show the number who was calling. Does anyone know how to fix it, I think it has something to do with source numbers.

 

[amriddle01]

In system tab in manager select twinning and tick send original calling party information

ACS - IP Office Implement

 

[Birdy213]

I have that checked but no info in the box after it

 

[Lodde]

I have also had problems with that on previous Softwares, upgrade to latest 4.1.15 or 4.2.4

 

[kwing112000]

It may have to do with the way your ARS is set up. I have had issues as well.

Kevin Wing
ACA- Implement IP Office
Carousel Industries

 

[aarenot]

If your ARS is set to send a specific CLID create a new one, and try sending the twin out via that one using a different dial out code instead, like "8" instead of "9"

 

[dataquestuk]

Check the telephony tab under system

inhibit call transfer isn't ticked

 

[amriddle01]

Have you also changed line providors? Some don't support this feature.

ACS - IP Office Implement