Mobile Twinning Question

[JSG0288]

As I understand it: mobile twinning simultaneously rings both the deskphone and a mobile phone. This is my desired scenario.

If this is correct I seem to be having the following issue:

When mobile twinning is enabled, the end user's deskphone rings for 7 seconds then "forwards" the call to their mobile twinning destination.


Below are screenshots from the Mobility tab and the Telephony Tab. I believe the values are set to their defaults.

Any insight would be greatly appreciated.

 

[JSG0288]

Please forgive me but I am having an embedding the screenshots in the above thread.

 

[daveyboy1977]

Hi, can't see your screenshots, but here is a screenshot of the twinning tab from a working site, I have obviously changed the number for demonstration purposes, I assume you have checked there is no forward on no answer to the mobile?

You will always have a delay whilst the system sets up the call to the mobile, but both should ring together.

https://www.dropbox.com/s/a3suflrox253z3p/twining.PNG

 

[daveyboy1977]

sorry we must of replied at a similar time, your twinning looks right, what happens if you uncheck twinning, does the call still fwd after 7 seconds?

 

[JSG0288]

Thanks Daveyboy.

Forwarding is disabled. When I disabled twinning the call just rings at the deskphonne until VMPro takes over (25 Seconds).

 

[daveyboy1977]

Strange, has the user got the appropriate license assigned?

 

[JSG0288]

More information:

After further troubleshooting it appears that the end user can still utilize the transfer handover feature.

In this particular scenario, after the 7 seconds which the call "forwarded" the end user can hit the Twinning Button and "take" the call back from their twinned destination.

Is it possible to keep the phone ringing as until the twinned destination picks up? Or is this not how the system is designed?

 

[JSG0288]

Davey, I believe so. The license is Preferred Edition and according the the help files no special licenses (such as remote worker, power user, etc) are required for twinning if using Essentials. I assume the same applies for Preferred. Correct?

 

[rdoubrava]

What type of trunks do you have.
Mobile Twinning will not work on analog trunks.
You need SIP or PRI.

 

[JSG0288]

I have analog trunks. Mobile twinning seems to work, but it that why it stops ringing the deskphone?

 

[amriddle01]

There is always a delay with twinning, always. If you dial the number manually it takes time for the provider to route the call and then for the destination to start ringing, that delay is still present with twinning obviously, you also have a 2 second delay set before it even starts dialling, making that 0 will speed things up (by 2 seconds).

And yes Analogue trunks will stop the deskphone ringing. Analogue trunks have no call progress messages like ISDN and SIP so once the number is dialled to line it's seen as connected so the deskphone stops ringing. ISDN and SIP tell the system the destination is ringing or connected etc so it rings the deskphone until connected.

 

[JSG0288]

I understand the delay with twinning.

Your explanation regarding the trunks makes perfect sense and explains my issue.

Thanks for all your help guys.

 

[JSG0288]

OT: Does having analog trunks explain why Mobile Call back is not working?

 

[tlpeter]

Yes as analog trunks do not work with mobile twinning.

BAZINGA!

I'm not insane, my mother had me tested!

 

[amriddle01]

Yes, every call would be seen as connected straight away etc.... same reasons as above and why it isn't supported, no twinning/mobility features are supported with analogue trunks, not one