Hi Everybody!
The system is an IPO 8.1(81) with mobile twinning over 3 broadvox SIP trunks, all licensed.
When a caller dials our main number, the correct behavior is to ring the hunt group and the specified extensions will simultaneously ring programmed cellphones. Now when callers dial the main number, the twinning works and the system dials out and the twinned cell phone rings, however, upon answering the cell it receives dead air and no conversation can be sent or received. During the twinning process, two licenses are consumed as expected. I am able to make multiple outgoing SIP calls, thus, the SIP trunks appear to be functioning properly.
When internal calls are made from one extension to the twinned extension (1001), the user is able to pick up the twinned call via cellphone, no problem.
I have looked into the settings for call twinning in manager, all appears to be correct. The configuration has worked well previously.
Thanks for the help!!
The system is an IPO 8.1(81) with mobile twinning over 3 broadvox SIP trunks, all licensed.
When a caller dials our main number, the correct behavior is to ring the hunt group and the specified extensions will simultaneously ring programmed cellphones. Now when callers dial the main number, the twinning works and the system dials out and the twinned cell phone rings, however, upon answering the cell it receives dead air and no conversation can be sent or received. During the twinning process, two licenses are consumed as expected. I am able to make multiple outgoing SIP calls, thus, the SIP trunks appear to be functioning properly.
When internal calls are made from one extension to the twinned extension (1001), the user is able to pick up the twinned call via cellphone, no problem.
I have looked into the settings for call twinning in manager, all appears to be correct. The configuration has worked well previously.
Thanks for the help!!