Mobile Twinning Issue

[gotchaback]

Ok so i have a real estate company with about 60 agents and i have their extensions twinned, sorry i'm using a IPO500v2 running 8.1.57, to their cell phones and when their DID is dialed the call goes to the cell and passes the calling parties ID to the cell.

Here is my problem, sometimes callers dial the main office number and the receptionist and then she transfers the caller to the agents extension. Right now i have it set up so that when the system vm picks up they have an option to dial 2 to be connected to my cell and in the opt 2 field of the voice-mail tab i have 9 + Cell phone number; the calls are hitting the agents cell but it shows up as if the main office is calling them instead of passing the caller ID info of the calling party.

Anyone know a way i can work this to where no matter what, caller calls DID or recp transfers the caller to internal extension, the caller ID of the calling party gets to the agents cell phone? I've tried creating phantom ext's and using mobile twinning and that works but when the caller dials 2 the system says the phantom extension number before it transfers the call. If i have to deal with it saying the phantom extension before transferring to the cell i guess i will but i'm hoping someone has a better way of doing this. Thank you in advance,

 

[Westi]

the option 2 is directly going out not a twinned call so it is treated like a regular call with caller ID of the office
set the option 2 to the regular extension again instead of the cell phone with dialout code and it will show the correct caller ID (in theory as I never tested it)

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Give a tech a solution and he will be back tomorrow to ask you the next question, teach a tech how to read the manual and he will be able to solve the problems for a life time.

 

[gotchaback]

I'm not 100% clear I understand what you are saying. So i should put the users extension number in the dial 2 field? So if im ext 225 then i should put 225 in my option 2 field of the voice-mail? wouldn't that just repeat what the receptionist did by transferring the call to the extension?

Maybe this is what you are saying or at least it set me in a different thought path I should put the user's DID in the breakout (DTMF 2) field that way it would follow the mobile twinning rules of the incoming call to the DID.

I'm going to try that right now since i have a remote session open testing out some things. Thank you and please anyone else feel free to add to this.

 

[gotchaback]

well that didn't work; the number was "blocked" on my caller ID, but when i dial the DID directly the calling party number (my home phone number) shows up on my cell. I dont have my home phone programmed on my cell phone because nobody ever uses it but it does list the number just not the name.

So if anyone has any other ideas or if you can explain what you meant Westi I would love to get this working without having to create all of the phantom numbers in the system

 

[Westi]

use the users extension in the option 2 field is correct. Ext 225 has 225 as option 2

You can't use the DID as then the call would again show the office number and you would use 3 trunks.

If people call the user and reach the vm they press 2 and ring the extension again it will twin and show the caller ID as it is a twinned call and not a forwarded call.

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Give a tech a solution and he will be back tomorrow to ask you the next question, teach a tech how to read the manual and he will be able to solve the problems for a life time.

 

[gotchaback]

well that worked, i'm not sure why it worked but it does lol. When the receptionist transfers a call to 225 it rings the phone x amount of times and then VM picks up the call. Under the breakout option 2 I put the extension number in again (225 as opt 2 for ext 225) and this time when it dials the internal extension number it rings my cell. What is the difference between the recp transferring the call to 225 and the users voicemail box transferring the call to 225??

Anyway the important thing is now it works so thank you very much that was much easier than setting up 2 extension for ever user :0

 

[Westi]

sweet, now I know that it works for when I need it ;-)

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Give a tech a solution and he will be back tomorrow to ask you the next question, teach a tech how to read the manual and he will be able to solve the problems for a life time.

 

[gotchaback]

Yep works great!! Thanks for the fast response

 

[amriddle01]

The supervised portion of a transfer is classed as internal (despite the fact the tw4ts made it ring like external) , so you would probably need to tick the option to twin internal calls


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)

 

[gotchaback]

yea the fact that an internal call sounds like an external call is something that we all have to hear about from end users im sure. Also i wonder why they didnt put a paging interface on the back of the system; that would make things much easier! While im going over it why all the static on MOH, no matter what i put in the system it sounds like crap, but if i play it on a pc or other device the track sounds fine. Tried to use an ipod, changing format and copy straight to SD Card, different 8th" mini cables, all for nothing because they all sound bad??