Mobile Twinning Going to Mobile Voicemail 2

[gswimfrk]

Hi Everyone.

We are running Avaya IP office 500 v2 8.1(72)with the essential edition license.

We have mobile twinning active. When the caller dials the twinned number and there is no answer, we would like the voicemail to be directed to the mobile phone's voicemail rather than the IP office voicemail. How is this accomplished? I have heard it is whichever VM picks up fastest?

Thanks!

 

[intrigrant]

Just turn off VM in IP Office Manager?

 

[gswimfrk]

I'd like to do that but when twinning is off I would like the system to catch the calls with the IPO vm.

 

[TouchToneTommy]

Extend the no answer timer so that the cell phone's voicemail will answer before the call reverts to the IPO voicemail. It does mean that it will take longer to cover internally when twinning is not turned on.

 

[gswimfrk]

Thanks everyone! Got it to work.

Just curious, in the hunt group settings there is a "No Answer Time" and a "Voicemail Pickup Time". What is the difference between the two?

Thanks!

 

[intrigrant]

The "No Answer Time" is the time a extension in a rotary/sequential/LongestWaiting group will ring before the next available member starts to ring.
The "Voicemail Pickup Time" is the time the call will go to voicemail, after this timer expires the call(s) will go to voicemail independant on any other setting.

 

[gswimfrk]

Ahhh I see! Thanks, that makes sense.

 

[dan1765]

Depending on who the carrier for the cell phone is you can usually change the number of rings on the cell before VM answers there as well to try and work something between the two that the user is happy with. I usually suggest people just leave the twinning on and use only cell VM rather than have two VM boxes. A third option is if they have an email enabled cell they could use the VM to email function and then only have the one IPO VM box.

D