Mobile softphones

[Zandolee]

Hi Guys,

I have CM 6.0 running on an s8300, with no Session Manager... customer wants to have mobile softphones on their Iphones and such. I have used one-x mobile in the past, as SIP clients, but as we have no SM in this install, what mobile clients can I use?
I have got IP sofphone licenses which I believe is just for laptop and desktops, and I have extension to mobile licenses, am I missing something?
Basically sales sold them what they wanted, and now I'm here to implement.
Any help would be greatly appreciated because as far as I know in my limited knowledge, all the mobile clients are sip.

Thanks in advance

 

[kyle555]

One-X Mobile Lite and Feature Name Extensions in CM and EC500

Basically, you assign extensions to features, and get a DID per feature - like hold, transfer, conference.

In the mobile client, each "key" or "function" is assigned to a DID.

So, when you take your iPhone, go in One-X Mobile Lite, go in your contacts and dial one, your iPhone dials the DID for "place a call", the PBX gives dialtone, the iPhone DTMF's the number of the contact, the PBX dials it out and connects you both and makes it appear as if your local PBX extension made the call.

That's pretty much the only way to do mobile app integration without a server. Or, they sold suite licensing that includes Client Enablement Services but no server and labor to do it

 

[Zandolee]

Hi thanks man, sounds like a bit of work but yea, they just sold everything and said don't worry, the tech will sort you out lol
Would this require the customer to have an E1 or T1 with DIDs?

 

[kyle555]

yup. requires ISDN - not just T1s. You'd need to make sure things like screening tables are off at the CO so when clients call extensions on your system that use EC500 to get to mobiles that your CM system can pass the outside clients CLID as calling party number to your cells.

If you really put it together, you can setup an xml autoconfig file that helps set up the mobile devices. Lookup "Aura Alliance EC500" for some hints.

 

[ddog6601]

FYI...I think they changed the name of "Avaya One X Mobile Lite" to "Avaya Communicator" in the App store for Android at least. I did see a IPO version in there though. Avaya Communicator seems to work the same, the only thing I do not like is I had a auto-config file saved on my pc for our users that I would simply import right through the mobile app, this feature seems to have changed an is not available. Now it has to be done through a server which I do not how to do.

 

[Zandolee]

That sounds like a lot of work man, I don't know if we even have an EC500. The customer has a lot of copper trunks, they are going to get an ISDN pri soon but no idea when.
I do have another question though, the copper lines have call id on them, and when you call one of the numbers that goes directly to a phone, the caller id shows up, but if you call through the AA, the name of the trunk group shows up... any idea why? I think it's because the CO is not consistently broadcasting the caller id, got noway to prove this as nobody has analog phones with caller id displays lol.

Thanks

 

[ddog6601]

Start here to check if you have EC500 license


Display system-parameters customer options (disp sys/cu)
Look under max off-pbx EC500 for number of licenses

 

[ddog6601]

oh yeah you can use that last command above to see how many XMOBILE licenses you have available as well. XMOBILE will work to ring your desk phone and mobile simultaneously as well.

 

[Zandolee]

Hey, I got 5 EC500 licenses, that's the number of users that is to get mobile soft phones, what page is xmmobile on? I can't seem to find it.

 

[ddog6601]

xmobile is on the same page (page1) it is located directly above ec500. Labeled "Maximum X Mobile Stations

 

[kyle555]

Look up the EC500 admin guides - you absolutely positively need a D channel. T1 with 24B, and copper will not work with EC500 - I don't even think CM will send EC500 calls out those trunks.