I currently am running an old Definity CM 2 system and have been asked to find a possible solution for mobile users. We have 200 traveling sales reps currently using iPhones and would like to be able to leverage call handling to provide option to callers. I have reviewed several apps and ideas, but am unable to come up with a solution to this request.
In order to provide a 100% solution to this issue, sales reps would need to keep their original cell numbers, be able to screen incoming calls and if they choose not to answer, be presented with options for contacting customer service (press 1 for customer service, 2 for inside sales, 3 for ect....).
If anyone has seen an app or other product/solution to this sort of request please let me know.
Thank you
John
In order to provide a 100% solution to this issue, sales reps would need to keep their original cell numbers, be able to screen incoming calls and if they choose not to answer, be presented with options for contacting customer service (press 1 for customer service, 2 for inside sales, 3 for ect....).
If anyone has seen an app or other product/solution to this sort of request please let me know.
Thank you
John